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Ecommerce Account Manager

2 months ago

Newcastle Upon Tyne, United Kingdom tlg talent Full time

Our client is a family business backed by a leading FMCG partner. We bring more than 25 years of ecommerce experience to enable some of the world’s leading brands connect seamlessly with shoppers online with talented teams on the ground across Europe. In partnership, they consult, solve complex problems, and deliver products direct to the door via simple, considered growth orientated solutions which leave the right kind of impact on Shoppers, their People and our Planet.


They are seeking a highly motivated and experienced Ecommerce Account Manager to join their team in the North East reporting to the Ecommerce Team Lead.


As an Ecommerce Account Manager, you will be responsible for managing and growing their strategic Ecommerce accounts. Your role will involve developing a strong relationship with key clients, enhancing their online presence, and driving revenue growth.


The ideal candidate possesses exceptional communication skills, understanding of a P&L and technical experience driving marketplace performance.


This role is heavily based on an understanding of Amazon marketplace. Domestic travel may be required once or twice a month.


Responsibilities:

· Account Management: Build and maintain strong relationships with our Ecommerce clients, acting as the main point of contact for all account-related matters.

· Revenue Growth: Drive revenue growth by identifying opportunities for account expansion, cross-selling, and upselling. Develop account strategies and implement initiatives to achieve sales targets.

· Performance Analysis: Analyse account performance, identify areas for improvement and develop action plans to optimise sales and profitability using tools available. Monitor key metrics and provide regular performance reports to clients.

· Market Trends and Competitor Analysis: Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities and ensure our clients remain competitive in the eCommerce landscape.

· Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value propositions to clients and support their marketing efforts.

· Customer Support: Provide exceptional customer support to address client inquiries, resolve issues, and ensure a high level of customer satisfaction. Collaborate with internal teams to ensure prompt and accurate resolution of client concerns.

· Collaboration: Collaborate with cross-functional teams, including finance, sales, and logistics, to develop and execute effective account strategies, promotional campaigns, and new product launches.

· Training and Education: Conduct training sessions and workshops for clients to enhance their understanding of our Ecommerce platform, features, and best practices.

· Reporting: Prepare regular reports on account performance, revenue projections, and market insights to share with internal stakeholders.


Qualifications:

· Proven experience in Ecommerce account management or a related role.

· Strong understanding of the Ecommerce industry, including trends, platforms, and best practices.

· Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients at all levels.

· Demonstrated ability to drive revenue growth and meet sales targets.

· Analytical mindset with the ability to analyse data, identify patterns, and make data-driven recommendations.

· Exceptional organisational and time management skills to manage multiple accounts and priorities simultaneously.

· Strong problem-solving skills and the ability to work independently with minimal supervision.

· Proficiency in using CRM systems, Microsoft Office, and other relevant software tools.