IT Support Engineer

3 weeks ago

Greater London, United Kingdom Planet Education Networks Full time

Company: Planet Education Networks

Position: IT Support Engineer

Location: ON-SITE, London, UK

Salary: £26K - £32K/year (Based on experience and qualifications)

Employment Type: Full-Time

Working Hours: Monday-Friday (9 am - 5 pm)



***We do not sponsor Visa***



Department: IT


Reporting to: IT Department - Infrastructure



Purpose of the Role:


To provide comprehensive support for the management, maintenance, and enhancement of the company’s IT infrastructure across multiple campuses, new and existing; ensuring reliable, secure, and efficient IT services.



Key Responsibilities:


IT Infrastructure Administration

- Perform routine administration of the company’s IT infrastructure and network, across various locations.

- Implement and maintain basic network security measures for our various different locations.

- Handling and forwarding requests for IT Hardware, equipment, and services.


Device Management and Configuration

- Oversee the configuration, deployment, and management of company devices, including desktops, laptops, and mobile devices.

- Ensure all devices are updated with the latest software and security patches.


IT Infrastructure Documentation

- Create and maintain comprehensive documentation for IT infrastructure, including system configurations, network maps, and operational procedures.

- Ensure all documentation is up-to-date and accessible for use in troubleshooting, audits, and compliance.


Policy Creation and Management:

- Assist in developing, implementing, and managing IT policies and procedures, ensuring alignment with industry standards and regulatory requirements.

- Regularly review and update IT policies to meet the evolving needs of the organization.


IT Implementations and Projects

- Assist in the planning, deployment, and maintenance of new IT infrastructure projects, ensuring timely and efficient implementations across campuses.

- Support the implementation of IT infrastructure for new campuses or offices, ensuring seamless integration with existing systems.

- Coordinate with external vendors, contractors, and internal teams to meet project milestones and deadlines.

- Travel to various sites across the UK to provide on-site support for our campuses.


Continuous Improvement

- Stay updated with the latest trends in IT and Network Infrastructure.

- Recommend and implement improvements and new ideas to improve both staff and student experience.

- Participate in training and professional development opportunities to enhance IT Infrastructure and administrative duties.



Essential Qualifications and Experience:

- A minimum bachelor's degree in IT a related field.

- 1-2 years of experience in 1st Line support

- Microsoft Windows 10,11 and MacOS, iOS and setting up Printers

- Intune, Azure administration, Microsoft Office 365, SharePoint, Teams, OneDrive, MS Entra ID, DHCP and DNS

- An understanding of Wireless network technologies (Unifi)

- Understanding of SIP/IP telephone Systems

- Must be a self-starter and have excellent time keeping management skills

- Be organized, planful and prioritize varied workloads and work to strict deadlines.

- Previous experience in an IT Support role, preferably within an educational institution.

- Strong organizational skills and the ability to work under pressure and willing to travel between sites.



Desirable Certifications:

- Microsoft Certifications

- Firewalls

- CompTIA+



Personal Attributes:

- Excellent communication and interpersonal and phone skills.

- Detail-oriented with a high level of accuracy.

- Proactive and able to multitask effectively.

- A team player with a positive attitude and strong work ethic.

- A Great Attitude



The candidate must be able and willing to go over and above for the company. Must be willing to get involved in all aspects of the business, which could be over and above the normal definition of their job role.



Benefits:

  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

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