Support Engineer

1 month ago


London Area, United Kingdom Fitzrovia IT Limited Full time
1st Line Support Engineer

Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team.

This role involves resolving technical issues, delivering high-quality customer care, and escalating problems to ensure timely delivery of services.

Key Responsibilities:
  • Provide technical support for Microsoft Windows Server 2016 – 2022, Microsoft 365, Active Directory, and Windows 10/11 operating systems.
  • Assist with Apple OS and Apple Mac support, as well as laptop/desktop and thin client support.
  • Utilize excellent communication skills to work with customers, colleagues, and management to resolve issues efficiently.
Requirements:
  • Microsoft Windows Server 2016 – 2022
  • Microsoft 365 Support for Email, SharePoint, OneDrive, and Teams
  • Active Directory Management
  • Windows 10, 11 Operating System Support
  • Apple OS and Apple Mac support experience
  • Microsoft Office suite
  • Laptop/desktop and thin client support
Benefits:
  • Competitive salary package
  • Vitality at Work Business for rewards & health benefits
  • Cycle to Work scheme
  • Monthly & quarterly nights out/events
  • Breakfast on Wednesdays
  • Hybrid working
  • Exams towards certifications relevant for your role fully paid for by Fitzrovia IT


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