Merchant Solutions Team Leader
4 weeks ago
🚀 Join the Wowcher Team - We're Hiring a Merchant Solutions Team Leader 🚀
Location: Derby (Embrace the office vibes - 3-4 days a week)
Salary: £28k + Benefits (below)
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom… On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few
We’re entrepreneurs at heart and love to spot a great deal If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on
Your Mission:
Wowcher are looking for a Merchant Solutions Team Leader to work in our Derby office. The Merchant Solutions Team Leader will lead a small team of Merchant Solutions Advisors and provide a proactive service to all merchants. You will oversee the daily operations of the merchant solutions team and will take ownership of escalated queries and complaints. You will provide direction and leadership to allow the team to develop and grow in confidence and will be the first point of contact over the phone, chat and at times email to our ever-growing merchant population.
Your Quests Include:
- Ensure adherence to Service Level Agreements (SLAs) within the merchant team for both internal and external stakeholders.
- Lead and manage a team, providing guidance and support as needed.
- Proactively identify and address potential gaps in service delivery through forward planning.
- Handle merchant issues promptly and professionally, aiming for swift resolution within SLAs.
Skills Required
- Ability to focus on detail and accuracy when compiling reports.
- 3-5 years quality leadership experience
- Excellent communication skills
- Excellent organisational and planning skills including the ability to be flexible to achieve targets.
- Ability to work to deadlines.
- Enthusiastic, innovative and forward-looking.
Why Wowcher is your Next Stop:
Our office is like no other - it's a hub of fun and creativity
🌈 Flexible working - blend office and home for your ideal work-life mix
🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
🍏 Free fruit to fuel your day
🥐 Weekly breakfast feasts every Thursday - Rise and shine Why not grab a coffee and a pastry to start your morning.
🌿 Wellness Wednesdays (hello, free massages)
🍹 Thirsty Thursday drinks and snack trolley - kick back and relax with a cold beer or prosecco
🎮 Games area for some friendly competition
🎁 Benefits platform Perkbox so you can get discount and rewards across the UK
🎉 Monthly social events – All Bar Wowcher get to know your awesome colleagues
🎊 Legendary all-company parties twice a year - don't miss out
🚲 Cycle Scheme and Season Ticket Loan to get you moving
💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.
🤝 Enhanced Employee Assistance Provider for confidential support and advice
🕶️ Eye Care Vouchers – we’ve got you covered
💸 Store discounts across the Wowcher website (including travel deals)
👕 Smart-casual dress code every day
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