Merchant Solutions Quality Manager

4 weeks ago


Derby, Derby, United Kingdom Wowcher Full time £38,000
Merchant Solutions Quality and Data Manager

We're seeking a highly skilled and experienced professional to join our Merchant Solutions team as a Quality and Data Manager. This is an exciting opportunity to work with a leading UK-based company, Wowcher, and contribute to the growth and success of our business.

About the Role

This role will be responsible for managing the in-house merchant processes and performance, owning the merchant risk log, and providing initiatives for enhancements. You will work closely with the Merchant Solutions team to develop and elevate Net Promoter Scores (NPS) for merchants, fostering strong relationships and loyalty.

Key Responsibilities
  • Manage merchant risk log and provide initiatives for enhancements
  • Develop and elevate Net Promoter Scores (NPS) for merchants
  • Escalation points for Finance Ownership & Merchant Refund approval Processes
  • Lead a small team of quality and compliance advisors
Requirements

To be successful in this role, you will need:

  • 3-5 years quality leadership experience
  • Excellent organisational and planning skills, including the ability to be flexible to achieve targets
What We Offer

We offer a range of benefits, including:

  • Flexible working - blend office and home for your ideal work-life mix
  • 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
  • Wellness Wednesdays (hello, free massages)
  • Drinks and snack trolley - kick back and relax with a cold beer or prosecco
  • Games area for some friendly competition
  • Benefits platform Perkbox so you can get discount and rewards across the UK
  • Monthly social events – All Bar Wowcher Cycle Scheme and Season Ticket Loan to get you moving
  • Auto-enrolment pension scheme. Eye Care Vouchers – we've got you covered
  • Store discounts across the Wowcher website (including travel deals)

We're a fun and creative team, and we're looking for someone who shares our values and is passionate about delivering exceptional results.



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