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Sales Customer Support

3 months ago

Ipswich, United Kingdom Getech Full time

Sales & Customer Support Administrator


We are one of the largest independent distributor of Google products in the UK. We are looking to recruit a Sales Support Administrator to join this dynamic and exciting team. This role will aim to fully support the Google Enterprise team, ensuring that our customers receive an exceptional and seamless experience, and that the sales order process is completed to a high standard.


As a Sales Support Administrator you will ensure the smooth day-to-day function of the Google Enterprise team, supporting them and our clients with sales orders, the running of reports, consulting with suppliers to gather pricing and lead times, and ensuring any relevant information is communicated effectively across the teams and to customers.


Customer service is at the forefront of everything we do; providing an excellent service, developing key relationships, and consistently assisting the team to hit its targets is a vital part of this role.


Benefits and Perks

• Yearly profit-related pay bonus scheme

• Monthly Commission (based on team performance)

• Opportunities to build relationships with reputable international brands

• Full training and on-going Learning and Development support

• Funded NVQs, apprenticeships and professional qualifications

• Full EAP services, with access to mental health counselling, a 24/7 virtual GP, physiotherapy services and our perks and rewards scheme

• Life Assurance

• Permanent Health Insurance

• Staff Purchases

• 28 days Annual Leave per year


Responsibilities include:

• Management of orders

• Keeping up to date and informed on all new products, services, and sales tools

• Supplying & chasing quotations for customers via the internal system

• Preparing and running reports for customers

• Providing support in the management of our customers

• Attending and contributing to meetings when needed

• Working closely with other departments within Getech to resolve issues and queries

• General administration duties


To be successful in this role you will require the following skills and experience, as well as the desire to develop in other areas:

• Previous administration experience

• Organisation and time management

• Strong communication and relationship building skills with both customers and vendors

• Ability to work independently and take initiative

• Positive attitude and work well with a team

• Good knowledge of Word, Excel, and mail packages

• Ability to learn quickly, with a methodical and logical approach