Senior Director, Global Relocation Services

4 weeks ago

London Area, United Kingdom Alchemy Global Talent Solutions Full time

A global relocation management company is seeking a Senior Director, Global Relocation Services to lead the operational management of client service and service delivery teams across the UK and Europe.


This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination services. The Senior Director will report to the Vice President and play a key role in driving operational excellence, team integration, and client satisfaction.


Key Responsibilities:

  • Lead and manage the global relocation client services operation across the UK and Europe, ensuring efficient processes and service strategies for global mobility, relocation, and destination services.
  • Develop and implement a unified operational model to drive consistency across all relocation and household goods moving services.
  • Innovate and enhance services to elevate the client and assignee experience, aligning service delivery with client-specific needs and expectations.
  • Build and foster high-performing teams through effective leadership, coaching, and development, ensuring excellence in global mobility and relocation service delivery.
  • Create and implement training programmes for relocation services, including destination services and move management.
  • Monitor and improve operational processes, addressing issues and optimising service delivery.
  • Review client satisfaction surveys and performance metrics to inform decision-making and enhance service quality.
  • Serve as a senior point of escalation for resolving service-related issues and customer complaints.
  • Collaborate with global teams and business leaders to align regional operations with global priorities and business objectives.
  • Ensure compliance with operational policies and procedures, mitigating risks and ensuring regulatory adherence.


Skills & Experience:

  • Strong experience in global mobility, relocation, and household goods moving services.
  • Sound understanding of service delivery within a Relocation Management Company.
  • Year of experience working within corporate client services in the global mobility sector.
  • Proven track record in managing client service teams and driving operational success.
  • Natural ability to lead, motivate, and develop high-performing teams.
  • Excellent communication, negotiation, and leadership skills.
  • Strategic thinker with a strong commercial mindset and experience managing budgets.

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