Service Coordinator
3 days ago
Are you looking for a varied and interesting role to showcase your administrative expertise and customer service skills?
As a Service Coordinator, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues.
Utilising core skills in computer proficiency, administrative expertise, and exceptional phone etiquette, you will coordinate service requests, schedule appointments, and maintain accurate records.
In this Service Coordinator role; operating within the AEP Ltd Service Department and following processes and procedures, duties include:
- Document processing: Processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
- Document Creation: Creating process job sheets, waste transfer notes, and sales orders and converting sales orders into delivery notes.
- Work Scheduling: Consulting with the Depot Manager and Coordinator and planning and booking engineer’s work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP
- Parts Sourcing and Quotations: Checking parts are in stock for service visits/remedial works and, where necessary, liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier; reporting remedial works required to the service manager and quoting accordingly upon further instructions.
- Customer Service: Actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
- Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management
- Administrative experience in an office environment
- Experience with QuickBooks
- Familiarity with Google Suite
- Good phone etiquette
- Organisational skills
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