Security Manager

Security Control Room Manager (Highly responsive/reactive environment)2pm – 10pm Monday to Friday (there is flexibility on the working hours) On call 1 weekend out of 4 (standby allowance and call out fee will be additional pay)£45,000 - £50,000 per annum Frimley The roleThe Security Control Room Manager will be responsible for the running of a portfolio of sites within the CCTV Control room working closely with the Field based Security Operations Managers and their dedicated teams, Control Room Supervisors, Response Officers, Static Officers, Patrol Officers and local authorities.This position at times, will be working in a fast-paced, high-stress environment, managing all escalated telephone calls, emails and radio communication. As the manager, you will have responsibility for ongoing recruitment and training of the control room officers and when applicable the other teams as well as implementing policies, procedures and new systems.Must have candidate background for Security Control Room ManagerPrevious experience working in a Control Room Supervising/Managing a team of Control Room OfficersPreviously held a SIA CCTV license (currently holding this license will be advantageous)UK Driving licenseResponsibilities and Accountabilities for Security Control Room ManagerDelivering security expertise to all clients who will be a mixture of corporate, HNW & UHNWObtaining client requirements, including monitoring times, special instructions, known vehicles, and persons and passing this information forward to onboarding and to the Control Room OfficersCompiling weekly / monthly client reports for monitoring and mobile clients.Addressing client questions or complaints regarding monitoring, completing investigations, and reporting findings.Ensuring complaints are turned into learning opportunities, with corrective actions implemented.Developing and innovating the control room and in-house capabilities to advance and improve the services offered to customers, including pro-active duty of care.Ensuring all mobile alarm activation requests are handled through to completionBe the go-to escalation point for all shift-related issuesManage the performance and welfare of Security OfficersLead incident response and command real-time operationsSupport staff development and enforce high standardsProviding general support to all areas of the business including technical queries.Ensuring a full daily handover is completed of the previous shift’s activities to the relevant people.Other / Benefits We have 28 days holiday per year, inclusive of bank holidaysStand by allowance and call out bonusDiscretionary, performance related bonus of up to 10% per yearAuto enrolment pensionTeam member of the quarter bonus for winning employee.There is a discretionary, performance related bonusRegular team building eventsAn onsite physio and wellbeing consultantAn Employee Assistance ProgrammePlease note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.