Current jobs related to Service Desk Manager - Birmingham - 1Tech Staffing Limited

  • Service Desk Manager

    3 weeks ago

    Birmingham, United Kingdom Principle Networks Full time

    Company Description Principle Networks is a modern MSP specializing in cloud-managed network and security services. The company has won the CRN Rising Star Award for growth, innovation, and vision. Principle Networks works with leading vendors to transform legacy infrastructure into modern, secure platforms for enterprises in private and public sectors. Role...

  • Service Desk Lead

    3 months ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a Service Desk Manager looking for a change? Look no further! I am looking for a Service Desk Manager to join our busy Digital & Technology department. You who will play a critical role in the management of daily operations of the 1st Line Service Desk, representing the team to other stakeholders and helping to ensure that the...

  • IT Service Desk Analyst

    1 week ago

    Birmingham, United Kingdom In Technology Group Full time

    Role: Service Desk AnalystLocation: South BirminghamSalary: £33,00Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual...

  • Service Desk Analyst

    3 weeks ago

    Birmingham, United Kingdom Hexaware Technologies Full time

    Looking for only British CitizensService Desk AnalystPrimary SkillsGraduate with Minimum 3+ years of experience in service DeskExcellent communication and conversation skills in English with a Versant Score of 70Good Knowledge of Incident, Change and Problem ManagementManage Service Desk activities, including:Owning overall responsibility for Incident and...

  • Service Desk Analyst

    3 weeks ago

    Birmingham, United Kingdom Hexaware Technologies Full time

    Looking for only British CitizensService Desk AnalystPrimary SkillsGraduate with Minimum 3+ years of experience in service DeskExcellent communication and conversation skills in English with a Versant Score of 70Good Knowledge of Incident, Change and Problem ManagementManage Service Desk activities, including:Owning overall responsibility for Incident and...

  • IT Service Desk Analyst

    6 days ago

    Birmingham, United Kingdom In Technology Group Limited Full time

    Role: Service Desk AnalystLocation: South BirminghamSalary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual...

  • Service Desk Dispatcher

    3 months ago

    Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Customer Support: Provide exceptional customer service via various...

  • Service Desk Analyst

    5 days ago

    Birmingham, Birmingham, United Kingdom Permanent Futures Full time

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at Permanent Futures. As a Service Desk Analyst, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Customer Support: Provide exceptional customer service via various...

  • IT Service Desk Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    Job DescriptionRole: Service Desk AnalystLocation: South BirminghamSalary: £33,000About the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our dynamic team at In Technology Group Limited. As a Service Desk Analyst, you will be the primary point of contact for employees, customers, and partners, addressing a diverse range...

  • IT Service Desk Analyst

    3 days ago

    Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    Job DescriptionRole: Service Desk AnalystLocation: South BirminghamSalary: £33,000About the Role:We are seeking a highly skilled and experienced Service Desk Analyst to join our dynamic team at In Technology Group Limited. As a Service Desk Analyst, you will be the primary point of contact for employees, customers, and partners, addressing a diverse range...

  • Service Desk Dispatcher

    3 months ago

    Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Service Desk Support Specialist

    12 hours ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...

  • Service Desk Support Specialist

    14 hours ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    {"Job Title": "Service Desk Engineer", "Job Description": "Job SummaryWe are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 2nd and 3rd line support, managing service desk tickets, and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide 2nd and 3rd...

  • Service Desk Operator

    3 months ago

    Birmingham, United Kingdom MAPP Full time

    **Description**: MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for...

  • Service Desk Engineer

    1 hour ago

    Birmingham, United Kingdom Senitor Associates Ltd Full time

    Service Desk Engineer - £28 - 30K - On-site My client, based in Birmingham is searching for a Service Desk Engineer to join their technical team. As part of the role, you will be providing both 1st and 2nd line support across the internal and external user base, and working with a variety of hardware, software, and network issues including Office 365,...

  • Service Desk Operative

    4 months ago

    Birmingham, United Kingdom Compass Group UK Full time

    **What you'll be doing**: We're currently recruiting a dedicated Service Desk Operative to help ensure the smooth running of the operations in Compass Group UK&I on a full time basis, contracted to 40 hours per week. As a Service Desk Operative, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to...

  • Service Desk Engineer

    14 hours ago

    Birmingham, United Kingdom Senitor Associates Ltd Full time

    Service Desk Engineer - £28 - 30K - On-site My client, based in Birmingham is searching for a Service Desk Engineer to join their technical team.As part of the role, you will be providing both 1st and 2nd line support across the internal and external user base, and working with a variety of hardware, software, and network issues including Office 365,...

  • Service Desk Team Lead

    12 hours ago

    Birmingham, Birmingham, United Kingdom Hexaware Technologies Full time

    Job Title: Service Desk Team Lead About the Role: We are seeking a highly skilled Service Desk Team Lead to join our team at Hexaware Technologies. As a Service Desk Team Lead, you will be responsible for managing the Service Desk activities, including incident and service request process handling, and ensuring that all incidents are resolved within the...

  • Service Desk Team Lead

    8 hours ago

    Birmingham, Birmingham, United Kingdom Hexaware Technologies Full time

    Job Title: Service Desk Team Lead About the Role: We are seeking a highly skilled Service Desk Team Lead to join our team at Hexaware Technologies. As a Service Desk Team Lead, you will be responsible for managing the Service Desk activities, including incident and service request process handling, and ensuring that all incidents are resolved within the...

Service Desk Manager

5 months ago

Birmingham, United Kingdom 1Tech Staffing Limited Full time

Service Desk Manager

Birmingham – Hybrid

£40,000


Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team.

As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients.


Key Responsibilities:

  • Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their clients.
  • Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded.
  • Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly.
  • Continuously assess and improve service desk processes and workflows to enhance efficiency and customer satisfaction. Our client wants a manager who can lead the team instead of having to dip into tickets.
  • Stay updated with the latest IT trends and technologies to provide guidance and support to the team and clients.


Requirements:

  • Proven 2 - 3 years’ experience working in a Managed Service Provider environment, preferably in a leadership or supervisory role within the service desk.
  • Demonstrated ability to lead, motivate, and develop a team of IT professionals.
  • A commitment to delivering excellent customer service and ensuring client satisfaction.
  • Solid understanding of IT systems, networks, and infrastructure, with the ability to troubleshoot and resolve technical issues.
  • Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.
  • Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are a plus.


If you are a proactive and results-driven individual with a passion for IT service delivery and team leadership, we encourage you to apply for this role.


To apply, please submit your CV for immediate consideration.