Information Technology Service Delivery Manager

2 months ago

Burnley, United Kingdom CRC Evans Full time

Job Overview:

We are seeking an experienced IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems, software applications, among others. The ideal candidate will have a strong understanding of IT infrastructure, user technology, and a passion for delivering top-notch customer service.


Responsibilities:

  • Manage the delivery of IT services to ensure they meet the needs and expectations of the business.
  • Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.
  • Develop service delivery standards and processes, and ensure they are adhered to.
  • Monitor and report on the performance of IT services, and take action to correct any deviations from service standards.
  • Oversee the resolution of customer complaints and issues relating to IT services.
  • Identify opportunities for improvement in the delivery of IT services, and implement changes as needed.
  • Provide 3rd line support for the technicians.
  • Manage and maintain stock.


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or relevant level of experience
  • Proven experience as an IT Service Delivery Manager or in a similar role.
  • Strong understanding of IT infrastructure and service management principles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities simultaneously.
  • Experience with ITIL or other IT service management frameworks is preferred.
  • Strong problem-solving skills and attention to detail.


Skills:

  • Expertise in the design and development of IT systems.
  • Ability to lead and motivate a team.
  • Strong analytical and decision-making skills.
  • Excellent organizational and time management skills.
  • Ability to work under pressure and meet deadlines.


Technical ability:

  • Experience in maintaining ITSM tools
  • Experience with windows 10/11 troubleshooting
  • Experience with network troubleshooting
  • Experience with print troubleshooting
  • Experience with Azure troubleshooting
  • Experience with the M365 suite
  • Experience imaging and maintaining device images.
  • Experience with MDM and ABM

  • Information Technology Service Delivery Manager

    2 months ago

    Burnley, United Kingdom CRC Evans Full time

    Job Overview: We are seeking an experienced IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems, software applications, among others. The ideal candidate will have a strong...

  • Information Technology Service Delivery Manager

    2 months ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview: We are seeking an experienced IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems, software applications, among others. The ideal candidate will have a strong...

  • Information Technology Service Delivery Manager

    2 months ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview: We are seeking an experienced IT Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. You will oversee a variety of IT services such as network systems, software applications, among others. The ideal candidate will have a strong...

  • IT Service Delivery Manager

    4 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    4 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    4 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    4 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.Key Responsibilities:Manage the delivery of IT services to meet business needs and expectations.Maintain strong relationships with vendors and service providers to...

  • IT Service Delivery Manager

    3 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    Information Technology Service Delivery ManagerWe are seeking a seasoned IT Service Delivery Manager to oversee the delivery of IT services that meet the needs of our business. This role involves managing and coordinating IT services, including network systems, software applications, and other related services.Key Responsibilities:Manage the delivery of IT...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview: CRC Evans is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of the business. This role involves managing and coordinating various IT services, including network systems, software applications, and more. The ideal candidate will have a strong understanding of IT...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job Overview: CRC Evans is seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of the business. This role involves managing and coordinating various IT services, including network systems, software applications, and more. The ideal candidate will have a strong understanding of IT...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business. This role involves managing and coordinating various IT services, including network systems, software applications, and more.Key ResponsibilitiesManage the delivery of IT services to meet business needs...

  • IT Service Delivery Manager

    1 month ago

    Burnley, Lancashire, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business. This role involves managing and coordinating various IT services, including network systems, software applications, and more.Key ResponsibilitiesManage the delivery of IT services to meet business needs...

  • IT Service Delivery Manager

    2 months ago

    Burnley, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.This role involves managing and coordinating IT services, including network systems, software applications, and other related services.Key ResponsibilitiesManage the delivery of IT services to meet...

  • IT Service Delivery Manager

    2 months ago

    Burnley, United Kingdom CRC Evans Full time

    Job OverviewWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services and ensure they meet the needs of our business.This role involves managing and coordinating IT services, including network systems, software applications, and other related services.Key ResponsibilitiesManage the delivery of IT services to meet...

  • IT Service Delivery Manager

    3 weeks ago

    Burnley, Lancashire, United Kingdom Simpson Booth Limited Full time

    IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to oversee the delivery of IT services to meet the needs of our business. This role involves managing and coordinating IT services, including network systems, software applications, and other related services.Key Responsibilities:Manage the delivery of IT services to ensure...

  • Service Delivery Expert

    2 weeks ago

    Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Service Delivery Expert to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep...