1st Line Support Service Desk Analyst

1 month ago

London Area, United Kingdom Austin Fraser Full time

1st Line Support Service Desk Analyst - London/Onsite - £25K


Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Service Desk Analyst due to the continuing growth of the company.


You will be responsible for being the first point of contact for customers experiencing technical issues. Day to day responsibilities will include providing support via phone, email, live chat, diagnosing and troubleshooting a variety of technical problems.


This is an exciting opportunity to join a successful and award-winning organisation that will provide you with further career opportunities


Location: London/Onsite

Salary: £25K


Requirements:

  • Previous experience in a customer-facing technical support role (1st line or helpdesk).
  • Basic knowledge of IT systems, hardware, and software.
  • Familiarity with service desk software and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
  • Strong problem-solving abilities and a methodical approach to troubleshooting.
  • IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.


If you meet the above criteria and would like to be considered for this position then please click apply now

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