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Service Desk Engineer

4 months ago

Keynsham, United Kingdom IVC Evidensia Full time

About IVC

We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals.



About The Role

As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.



In this role you will:

  • Act as the first point of contact for end-users' technical issues, remotely.
  • Manage and prioritize support tickets using the designated ticketing system.
  • Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
  • Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.



What you get in return:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you can enjoy:



  • 5 weeks holiday (increasing with service) plus bank holidays.
  • Your birthday, as a paid day off each year
  • Cycle to work scheme.
  • Discounted staff pet care
  • Company pension
  • EAP and supportive well-being programmes
  • Single Private Healthcare
  • Family-Friendly policies


What we look for in you:


We are looking for a collaborative and empathetic team player who can work autonomously. You will be passionate about technology Stay up-to-date with the latest industry trends, technologies, and best practices.


Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career


Next Steps:

After receiving your up-to-date CV and being shortlisted, you will be contacted by one of our experienced recruitment team. Following your call with the recruitment team, should you be successful, you will be invited to attend an interview between …


As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.