2nd Line Support Engineer

3 weeks ago

Hampshire, United Kingdom Spectrum IT Recruitment Full time

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.


Responsibilities

  • Provide an IT help desk service for the company to obtain assistance with their IT issues.
  • Be able to identify areas for improvement.
  • Supporting performance and other IT related issues when they are called into the support desk team.
  • Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.


Knowledge, Skills and Experience required

To be considered for the role, you'll need:

  • To have a broad understanding of Infrastructure, specifically covering:
  • an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
  • An understanding of corporate systems including:
  • email systems, preferably Office365,
  • collaboration solutions such as SharePoint, Jira and Confluence,
  • telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated.

Preferred Skills But Not Essential

  • Understanding of ITIL processes and the provision of IT support services
  • Microsoft Virtual Desktop
  • Understanding of SQL Databases


You Should Apply If:

  • You care deeply about applying technology and processes to deliver smarter solutions.
  • You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
  • You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday.
  • You love rolling up your sleeves to get it done.
  • What we're doing excites you.


What's In It For You?

  • The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).
  • A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself.
  • A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped. We look for the brightest and smartest who tell us what to do.


Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

  • 2nd Line Support Engineer, Microsoft

    4 weeks ago

    Petersfield, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Support a wide range of services including, network devices, security, data...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony...

  • 2nd Line Support Engineer, Microsoft

    4 weeks ago

    Petersfield, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Support a wide range of services including, network devices, security, data...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Support

    2 weeks ago

    Farnborough, Hampshire, United Kingdom nDreams Full time

    As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Telecoms Engineer

    6 days ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line IT Helpdesk Engineer

    4 weeks ago

    Portsmouth, Hampshire, United Kingdom Tailor Made Technologies Full time

    We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail client’s sites. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be...

  • 2nd Line IT Support Engineer

    2 weeks ago

    Farnborough, Hampshire, United Kingdom nDreams Full time

    As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing...

  • Site Based 2nd Line IT Engineer

    4 weeks ago

    Portsmouth, Hampshire, United Kingdom Tailor Made Technologies Full time

    Job Description Overview of the role We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail client’s sites. This role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer...

  • 1st - 2nd IT Line Support Analyst

    4 days ago

    Basingstoke, Hampshire, United Kingdom AG Talent Full time

    Are you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience with Microsoft...

  • 1st - 2nd IT Line Support Analyst

    5 days ago

    Basingstoke, Hampshire, United Kingdom AG Talent Full time

    Are you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience with Microsoft...

  • 1st - 2nd IT Line Support Analyst

    2 hours ago

    Basingstoke, Hampshire, United Kingdom AG Talent Full time

    Job Description Are you an IT Support Analyst who lives locally to Basingstoke? Do you want to provide support to a large business across multiple offices? 1st and 2nd line support across multiple offices ~ Provide desk support ~ Managing onboarding and offboarding of staff’s IT ~ At least 6 months experience as an IT Support Analyst Experience...

  • 2nd Line Support Engineer

    3 weeks ago

    Hampshire, United Kingdom Spectrum IT Recruitment Full time

    We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.ResponsibilitiesProvide...

  • 2nd Line Support Engineer

    3 weeks ago

    Hampshire, United Kingdom Spectrum IT Recruitment Full time

    We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibilities ...