Head of Operations

3 weeks ago

Leicester, United Kingdom Utility People Ltd Full time

A Metering Equipment Manager within the Energy Sector is seeking a Head of Operations to oversee all operational aspects of company strategy. Reporting to the MD, the Head of Operations will help set strategic goals and direct all operational activities to ensure business objectives are met. You will need extensive operations management experience in a scheduling / intra-day environment, ideally, metering / EV, but fleet / logistics would work as well. Managing an office-based team of 32 responsible for scheduling the workload of 100 engineers in the field. You will also need excellent analytical skills to evaluate performance and operational metrics. If this role sounds like a good fit for you, apply today


Key Responsibilities:

  • Direct and oversee operations staff (circa 130) – scheduling, intraday and customer service
  • Develop and implement policies and procedures
  • Develop and control operational budgets to promote profitability
  • Direct and control quality to ensure services are delivered to the required standard.
  • Maintain excellent working relationships with senior management
  • Evaluate overall company performance by gathering, analysing, and interpreting data/metrics
  • Act as the company’s main adviser on all issues relating to operational functions


Skills and Experience Required:

  • Extensive operations management experience – ideally within Metering/EV/Logistics
  • Experience in enhancing engineers' efficiency and ensuring effective team organisation
  • Ideally energy industry experience across all sectors (MEM, MAP, Supplier)
  • Excellent organisational and leadership abilities
  • Experience in managing scheduling and intraday activities
  • Analytical skills to evaluate data and performance/operation metrics.
  • Excellent time management and decision-making skills

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