Operations Manager

3 weeks ago

St Asaph, United Kingdom OES - Office Equipment Systems Ltd Full time

Job Title: Operations Manager

Location: OES, St Asaph, North Wales

Reports To: Managing Director

Accountable To: Managing Director

Salary: From £30,000 to £40,000 per annum

Key Working Relationships: Managing Director, Head of Finance, Operations Team, Service Delivery Team, IT Team, Sales and Account Managers

About Us

Office Equipment Systems (OES) is a leading provider of managed IT, print, and communication solutions. Since 2009, we have delivered reliable technology services to businesses, focusing on managed print services, IT support, and communications. As part of the rapidly growing Flotek Group, we are committed to growth, innovation, and excellence. Our fanatic culture drives us to provide outstanding results, and we offer an EMI scheme for all staff, giving everyone a share in the future success of the Flotek Group.

Job Purpose

The Operations Manager will provide leadership and operational management support to OES, ensuring the efficient management of all operational activities. This role oversees office operations, ensures smooth service delivery, and drives process improvements to support strategic objectives.

Main Duties and Responsibilities

Leadership

  • Provide leadership to ensure the delivery of high-quality services.
  • Define and execute the operational strategy for OES with the Managing Director.
  • Lead changes to enhance efficiency in all operational areas.
  • Act as an ambassador for OES, demonstrating the company's core values.
  • Ensure an appropriate infrastructure is in place for high-quality service delivery.
  • Maintain a visible leadership presence, providing guidance and support to teams.
  • Deputise for the Managing Director as required.

Service Delivery

  • Oversee day-to-day operations, ensuring timely and efficient service delivery.
  • Ensure all operations meet or exceed company standards.
  • Develop and refine procedures to optimise service quality.
  • Maintain systems for accurate reporting on operational activities.
  • Manage contingency plans for consistent service delivery.

Governance and Risk Management

  • Ensure compliance with health and safety, HR, and other statutory obligations.
  • Manage operational risks and address issues promptly.

Workforce Management

  • Oversee operational staff performance, ensuring roles and objectives are clear.
  • Manage team culture and engagement, promoting a positive work environment.
  • Ensure 1:1s are conducted and used to support staff development.
  • Manage HR activities, including onboarding, performance, and welfare.

Financial Management

  • Ensure effective financial management of operations, working with the Head of Finance to develop budgets and monitor expenditures.
  • Ensure resources are used efficiently.

Representing OES

  • Foster positive relationships with clients, suppliers, and stakeholders.
  • Represent OES in discussions with partners, ensuring activities align with client expectations.

Special Projects

  • Lead special projects as directed by the Managing Director.
  • Support teams in delivering projects that enhance service delivery.

Key Attributes

  • Strong leadership and interpersonal skills.
  • Ability to manage multiple priorities effectively.
  • Strong problem-solving skills with a proactive approach.
  • Excellent communication skills for engaging with stakeholders.
  • Commitment to continuous improvement and high-quality services.

Why Join Us?

  • Be part of a rapidly growing group with future growth potential.
  • EMI scheme for all staff, providing a share in Flotek Group's success.
  • Supportive environment encouraging professional growth.


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