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Complaints Investigator

1 month ago

Nottingham, United Kingdom AmTrust International Full time

We are looking for Complaints Investigator/Customer Relations Officer to join our team, based out of our Nottingham office.

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Reporting into the complaints manager this is a customer facing role with a primary focus on maintaining the high service levels upheld by the customer relations department by providing a competent and efficient service to our stakeholders, in relation to complaints made to the business, particularly in relation to property insurance.

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Essential role functions include but are not limited to:

  • Acknowledge, investigate, and respond promptly and clearly to all AmTrust Group companies’ complaints and escalated customer complaints within regulatory timescales.
  • Providing prompt and clear communications to the complainant within regulatory timescales.
  • Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.

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To be successful in this role, you will need to have good working knowledge and understanding of complaint procedures within financial services and in particular knowledge of the FCA rules and guidelines in relation to general insurance.

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For more information and to show your interest, submit your CV and we will be in touch.