Information Technology Operations Manager

4 weeks ago

Horley, United Kingdom Better Days Recruitment Full time

Brand new permanent opportunity for an experienced IT Operations Manager to join a successful and fast-growing Energy, Data and Technology company located in Surrey.


The role is to manage a team of around ten Operational staff within IT to include Service Desk, Deskside/Infrastructure Support, Network Engineers and Application Support. The existing staff are all established however two teams are being merged, experience of team integration would be highly desirable.


You will already have demonstrable experience in a similar role where you can demonstrate your skills and experience and to assist with driving the Infrastructure and IT Support area within the business. There will be full, day to day people management responsibilities along with assisting the Head of Department with forward thinking and future planning of the team and department.


The right candidate will be motivated, ensuring that regular team meetings take place. The role will still involve this person to be ‘technically’ hands on, assisting with more tricky fixes and being a point of escalation, providing advice and sharing knowledge.


There is a strong emphasis on Service Delivery and ITIL or ITSM Delivery Management experience is required and you will be experienced and enjoy building internal relationships with staff members of all levels. You will have experience of writing procedures and policies and working to a governance, ensuring this is followed across the department.


This a great role working within a busy and integral part of the company. There is a competitive salary, great benefits and a supportive and positive working environment on offer. The role offers hybrid working of two to three days in the office per week and the rest of the week working from home.


Experience/Skills/Attributes:


  • Minimum of five years’ experience as an IT Operations Manager or similar role
  • IT related Degree
  • ITIL/ITSM Service Delivery experience
  • Jira knowledge would be highly desirable
  • Extensive knowledge and experience of; Networks, Wi-fi, servers, storage, and back up. Switches and firewalls
  • IT security knowledge/experience
  • Good experience of MS Servers and Active Directory policies
  • Ideally worked within a larger office environment with structured processes, procedures and governance
  • Ability to look at capacity management and making clear judgements and decisions
  • Motivational and positive attitude
  • Organised and forward thinking. Ability to plan ahead rather than just ‘firefight’
  • Strong team manager with an approachable and friendly manner
  • Experienced with speaking to staff members of all levels
  • Strong problem solver and good at prioritising workloads
  • Experience of working to KPI’s and SLA’s
  • Experience working within the energy industry is desirable, but not essential

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