Operational Trainer

**Operational Training Officer - South East - £34,000, electric car for business use, Pension and Life Insurance, 25 days holiday plus bank holidays.**

**Job objectives and responsibilities**

The Training team are an integral part of Learning and Development, proudly supporting the Mitie Care & Custody Senior Leadership Team in their objective to ensure new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential. As a role model, you must be inclusive, positive and engaging, advocating the principles of ‘You are Mitie' in everything you do going the extra mile for your students. Working in collaboration with the Regional Training Managers, Regional Operational Training Teams, Operational Management, QHSE, the Home Office and Mitie Group L&D team, the role requires individuals to work autonomously with passion to deliver the exceptional every day, being fully committed across all Care & Custody contracts.

**Covering Heathrow, Gatwick, Luton Stansted, Manston and Dover in Kent**

**Main duties and accountabilities**:

- To be an active member of the Training Team role modelling Mitie values, You Are Mitie principles and Professional standards challenging behaviour that is not aligned
- Confidently deliver training packages to cohorts of new and experienced Care & Custody colleagues both virtually and in person to ensuring best practice is embedded and compliance with all legislative and contractual and all relevant standards and requirements is maintained at all times.
- Use a variety of techniques to suit different learning styles, neurodiversity needs and individual special requirements
- Monitor the progress of delegates during training and provide developmental verbal and written feedback to assist with their progress during MiBase Training.
- Work in collaboration with Training Support Team to ensure that Training Records are utilised to maintain a record of individual training and assessments completed. This includes the recording of attendance for recruitment planning, renumeration and vetting purposes
- Regularly review existing training materials and recommend changes to support Continuous Improvement
- Support the Regional Training Manager in actively promoting training across Care & Custody, contributing to the goal of supporting all staff to reach their full potential
- Assist with the design, development, review, and continuous improvement of bespoke Care & Custody learning packages, working in collaboration with the Regional Training Manager(s) and the Operational training team to update and develop training materials in line with changes in process or policy
- Promote DCO apprenticeships to support the Mitie Group apprenticeship strategy
- Take responsibility for becoming an SME in areas such as Trauma informed care, Safeguarding, Operational Processes, Information Technology, MHFA, Social values, Equalities, Diversity and Inclusion

**Person Specification**
- Mnimum 2 years experience in a people facing training role
- Minimum 1 year's experience in a fast paced ever changing environment working autonomously and remotely within a wider team
- The ability to travel to locations across a designated region to deliver face to face training with regular overnight stays
- Career experience in the use of a range of techniques to support training and development activities is required
- Relevant and industry regocnised accreditations and qualfications eg Education and training qualification level 3 or equivalent and/or previous coaching & teaching experience
- Demonstrable ability to adapt behaviours, communication styles and approaches for differing groups of people
- Positive and self-motivating with the ability to champion the Mitie core values
- Administrative, record keeping and report writing skills
- Effective, confident and clear written communication skills
- Ability to confidently use and work with Microsoft Packages and systems
- A natural curiosity to develop and master personal skills and knowledge
- Approachable, enagaging and authentic communication style
- Use of Force, First Aid or H&S instructor is desirable but not essential
- Previous Line Manager experience beneficial but not critical

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities
- Proactively identify and report security risks to your manager
- Report actual and suspected security incidents

**Note**

This job description Is intended t