Current jobs related to Customer Service Team Lead - Inverness - Marston Holdings

  • Customer Service Team Lead

    2 days ago

    Inverness, Highland, United Kingdom Marston Holdings Full time

    Job Description:We are seeking a highly skilled and experienced Customer Service Team Lead to join our Operations team at Marston Holdings Limited. As a key member of our team, you will be responsible for leading a team of Customer Service Agents, ensuring they have the necessary competencies to effectively carry out their daily duties through continual...

  • Customer Service Team Lead

    3 weeks ago

    Inverness, Highland, United Kingdom Arnold Clark. Full time

    Customer Service Executive OpportunityWe are seeking a skilled Customer Service Executive to deliver exceptional customer experiences in our Volvo branch in Inverness. As a key member of our team, you will play a vital role in helping customers develop a passion for our products.Why Choose Us?33 Days' Holiday Allowance with opportunities for growthGenerous...

  • Customer Service Team Lead

    3 weeks ago

    Inverness, Highland, United Kingdom Arnold Clark. Full time

    Customer Service Executive OpportunityWe are seeking a skilled Customer Service Executive to deliver exceptional customer experiences in our Volvo branch in Inverness. As a key member of our team, you will play a vital role in helping customers develop a passion for our products.Why Choose Us?33 Days' Holiday Allowance with opportunities for growthGenerous...

  • Customer Service Lead

    1 month ago

    Inverness, Highland, United Kingdom TravisPerkins - Attrax Full time

    Job Summary We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a Retail Supervisor, you will be responsible for providing exceptional customer service, leading a team of sales associates, and maintaining a high level of store standards. Key Responsibilities Customer Service Team Leadership Store...

  • Customer Service Lead

    1 month ago

    Inverness, Highland, United Kingdom TravisPerkins - Attrax Full time

    Job Summary We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a Retail Supervisor, you will be responsible for providing exceptional customer service, leading a team of sales associates, and maintaining a high level of store standards. Key Responsibilities Customer Service Team Leadership Store...

  • Customer Service Lead

    2 months ago

    Inverness, Highland, United Kingdom Sainsbury's Full time

    About the RoleThis is a fast-paced environment with lots of change. As a Trading Support Manager, you will welcome new ways of doing things, and support your colleagues as they get to grips with new processes or procedures. Customer service will be another big focus, and you will lead by example so that customers enjoy the best experience possible.Key...

  • Customer Service Lead

    2 months ago

    Inverness, Highland, United Kingdom Sainsbury's Full time

    About the RoleThis is a fast-paced environment with lots of change. As a Trading Support Manager, you will welcome new ways of doing things, and support your colleagues as they get to grips with new processes or procedures. Customer service will be another big focus, and you will lead by example so that customers enjoy the best experience possible.Key...

  • Customer Service Team Leader

    5 months ago

    Inverness, United Kingdom William Hill Full time

    For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous...

  • Divisional Service Administrator and Team Lead

    3 weeks ago

    Inverness, Highland, United Kingdom Global Highland Limited Full time

    Job Title: Divisional Service Administrator and Team LeadWe are seeking a highly skilled and motivated Administration Team Leader to join our team at Global Highland Limited. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.Key Responsibilities:Manage...

  • Divisional Service Administrator and Team Lead

    4 weeks ago

    Inverness, Highland, United Kingdom Global Highland Limited Full time

    Job Title: Divisional Service Administrator and Team LeadWe are seeking a highly skilled and motivated Administration Team Leader to join our team at Global Highland Limited. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.Key Responsibilities:Manage...

  • Divisional Service Administrator and Team Lead

    2 weeks ago

    Inverness, Highland, United Kingdom Global Highland Limited Full time

    Global Highland Limited is seeking a skilled Administration Team Leader to manage the administration function across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.Key Responsibilities:Oversee the administration function, ensuring seamless day-to-day operations and effective communication with...

  • Divisional Service Administrator and Team Lead

    4 weeks ago

    Inverness, United Kingdom Global Highland Limited Full time

    Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.Key...

  • Divisional Service Administrator and Team Lead

    5 days ago

    Inverness, United Kingdom Global Highland Limited Full time

    Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency. Key Responsibilities: ...

  • Divisional Service Administrator and Team Lead

    4 weeks ago

    Inverness, United Kingdom Global Highland Limited Full time

    Our multi-site client, a leading service provider, is currently experiencing an exciting period of growth and is looking for a skilled and motivated Administration Team Leader. This role offers the opportunity to work across multiple branches, ensuring high levels of customer service, operational efficiency, and process consistency.Key...

  • Customer Team Leader

    5 months ago

    Inverness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Milton Of Leys, Inverness, IV2 6HF- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: 3 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    5 months ago

    Inverness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Shopping Centre, Keppock Road, Culloden, IV2 7LL- Pay: £13.32 per hour- Contract: 35 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Customer Team Leader

    5 months ago

    Inverness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Shopping Centre, Culloden, IV2 7LL- Pay: £13.32 per hour- Contract: 35 hours per week + regular overtime, Permanent Part time contract- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. Role will include working on our post office counters, to...

  • Customer Service Manager

    1 month ago

    Inverness, Highland, United Kingdom TravisPerkins - Attrax Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesSupport the Store Manager in achieving sales targets and improving...

  • Customer Service Manager

    1 month ago

    Inverness, Highland, United Kingdom TravisPerkins - Attrax Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.Key ResponsibilitiesSupport the Store Manager in achieving sales targets and improving...

  • Customer Service Representative

    1 week ago

    Inverness, Highland, United Kingdom Arnold Clark. Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Executive to join our Inverness Mercedes-Benz branch team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers receive outstanding service.Key Responsibilities:Provide exceptional customer service and support to our...

Customer Service Team Lead

3 months ago

Inverness, United Kingdom Marston Holdings Full time

Customer Service Team Leader


£ 24,132.96 per annum


Are you passionate about call centre operations and dedicated to delivering exceptional customer service? Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join our Operations team on a full-time, permanent basis. Elevate your career with us and be part of a team committed to excellence in every interaction


Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.


The group currently has revenue of £320m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.


What you will be doing:

The role of the Team Leader (Operations) is to lead a team of Customer Service Agents ensuring that they have the necessary competencies to effectively carry out their daily duties through continual development.

As a key part of the smooth running of the contact centre the successful candidate will need to have excellent communication skills to maximise the efficiency of the Customer Service Agents. You must have the ability to work collaboratively to ensure all SLA’s and KPI’s are achieved. To manage, motivate and ensure commitment of staff through effective leadership

  • Identify any needs for development/improvement by monitoring staff performance via KPI, observation, and auditing of work
  • Analyse productivity and quality trends by working in conjunction with the quality team and proactively act upon these trends by implementing individual and team-based action plans.
  • Improve performance and ensure the development of each team member through effective coaching, training and the setting of SMART objectives.
  • Develop the knowledge and competencies of the team with the support from the Performance Coaches.
  • Identify development areas and address any poor performance by effective performance management techniques, taking disciplinary action where appropriate.
  • Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.
  • Carry out 6 monthly performance reviews with your team on a one-to-one basis as part of the performance management cycle, reviewing progress on existing objectives and setting new objectives for the next period.


What we are looking for:

  • Ability to manage and supervise a team
  • Ability to analyse KPIs in order to manage performance
  • Experience of handling and resolving difficult situations
  • Effective communication and organisational skills
  • Good understanding and use of Microsoft Office Applications
  • Adaptable to change and new ideas
  • Excellent planning, time management and organisational skills
  • Team player, both as a member and a leader
  • Ability to remain focused and decisive when working to specified targets in a pressured environment


What's in it for you?

• Salary of up to £ 24,132.96

• Hours: 8am – 4pm Monday – Friday

• Hybrid working

• Contract: Full time, 37.5 hours per week

• Enhanced Maternity and Paternity Package NB subject to eligibility criteria

• 26 days annual leave

• Health Cash Plan

• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.


If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.


We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.