Process Analyst

2 months ago

London Area, United Kingdom Expedia Group Full time

Expedia Group’s ETSP Division is looking for a Process Analyst based in London to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide (APAC, EMEA, LATAM, and North America). The Analyst will report to the infrastructure Leadership team and will have close daily interaction with Finance, Accounting, Technical-Engineering, Procurement, and Vendor Management teams as well as with Calero, LLC, our 3rd party Telecom Expense Management BPO provider.


The core responsibilities of the Process Analyst include supporting the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing and cost-rationalization of technology services and their related expenses. The Process Analyst will collaborate with multiple internal and external business partners to deliver business continuity, process improvement and first-class expense management.


The Telecom Expense Management Team undertakes business critical functions supporting multiple brands and business units across EG. The team manages both provisioning and billing and all related administrative and finance functions. (2) There are approximately 250 billing accounts and more than 150 provisioning orders per year. In addition to day-to-day operational work such as MACD and invoice processing, the TEM team has a reporting role and is involved in both long and shorter-term projects on a continual basis. (3) The primary objective of the TEM Team is to perform industry best practices of effective telecommunications and technology management for enhancing operational efficiency and identifying opportunities to scale operations and reduce costs. The primary responsibility of the Analyst is to assist in the data collection and analysis of telecom billing, contracts, tracking of MACD orders, and maintaining inventory information for the purpose of conducting analysis on Data and Voice (telephony) services to identify potential cost savings and/or avoidance from telecom spend.


Expedia Group is seeking a talented Process Analyst to join the Technology team (Finance Corporate, Brands, Product & Technology). This individual will provide analytical support, forecasting, variance analysis, and financial modeling.


This role will manage the telecom order to payment lifecycle, and inventory and reporting for our voice, internet and circuit expenses around the world. The Process Analyst will report to the Network infrastructure leadership and will work closely with Finance, Network Engineering and Operations, Sourcing, Real Estate and Vendor Management teams.


The Process Analyst will lead on centralizing the of control of technology license and maintenance agreements and to work with procurement and finance on controlling costs, negotiating better contracts with vendors and maintaining forecasted budgets.


The Process Analysis will provide guidance and support to the order desk for telecom provisioning using expense management software (Calero VeraSMART). The order desk’s primary responsibility is to have a single organization trained, responsible and accountable for inventory accuracy in Calero.


What you will do:

  • Assist the lead in planning and provisioning for telecom services
  • Provide guidance and support to the order desk for telecom provisioning in Calero
  • Accountable for data and voice Inventory management
  • Prepare updates on spending, market trends and patterns, capacity management
  • Participate and run key meetings with the global teams and looks at patterns, trends to cut down telecom costs
  • Prepare data and voice circuit usage management and reporting
  • Partner with finance and procurement on planning and budgeting
  • Maintain and update the Invoice processing for telecom expense management
  • Maintain and update the license and maintenance agreement process
  • Accountable for communicating and enforcing adoption of process across the core infrastructure teams
  • Overall strategy for tracking over utilization and underutilization of data and voice circuits
  • Keep up to date with market trends of the telecom industry
  • Accountable for record keeping of Asset decommissioning and disposal


Who you are:

  • Analytic, modeling, forecasting and presentation skills
  • High level intellectual curiosity, strong sense of ownership and passion for delivery
  • Solid interpersonal skills and demonstrated ability to work across levels and functions
  • Results driven and highly motivated, with the ability to think big and small
  • Ability to interpret and present data in a visually compelling format to financial and non-financial audiences
  • Passion for using data to drive better decision-making
  • Comfortable working with ambiguity in a dynamic, fast-paced environment
  • Bachelors’ Degree in business management, financial management or equivalent
  • Experience managing IT and telecom expenses for a fast paced, dynamic organization
  • Previous experience utilizing a 3rd party Telecom Expense Management tool preferred

  • Senior Cybersecurity Analyst

    3 weeks ago

    London, Greater London, United Kingdom Senior SOC Analyst Full time

    Senior SOC Analyst Job DescriptionWe are seeking a skilled Senior SOC Analyst to join our growing team, where you'll play a critical role in safeguarding our assets and infrastructure from emerging cyber threats.Key Responsibilities:Lead the Security Operations Center (SOC) in monitoring, detecting, and responding to security incidents, ensuring the...

  • Senior Cybersecurity Analyst

    3 weeks ago

    London, Greater London, United Kingdom Senior SOC Analyst Full time

    Senior SOC Analyst Job DescriptionWe are seeking a skilled Senior SOC Analyst to join our growing team, where you'll play a critical role in safeguarding our assets and infrastructure from emerging cyber threats.Key Responsibilities:Lead the Security Operations Center (SOC) in monitoring, detecting, and responding to security incidents, ensuring the...

  • Process Analyst

    3 weeks ago

    London Area, United Kingdom Xoala Full time

    Job Overview: We are seeking an experienced Process Analyst with a strong background in internal audit, risk management, and process mapping to join our team on a 3-month contract. The successful candidate will work closely with various departments to analyse, document, and optimise business processes, focusing on compliance with Sarbanes-Oxley (SOX)...

  • Process Analyst

    2 months ago

    London, United Kingdom Expedia Group Full time

    Expedia Group’s ETSP Division is looking for a Process Analyst based in London to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide (APAC, EMEA, LATAM, and North America). The Analyst will report to the infrastructure Leadership team and will have close daily interaction with Finance,...

  • Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom Expedia Group Full time

    Job Title: Process AnalystExpedia Group is seeking a highly skilled Process Analyst to join our Technology team. As a Process Analyst, you will play a critical role in supporting the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing, and cost-rationalization of technology services and their related...

  • Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom Expedia Group Full time

    Job Title: Process AnalystExpedia Group is seeking a highly skilled Process Analyst to join our Technology team. As a Process Analyst, you will play a critical role in supporting the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing, and cost-rationalization of technology services and their related...

  • Process Analyst

    2 weeks ago

    South West London, United Kingdom Harrods Ltd Full time

    About the RoleWe are seeking a highly skilled Process Analyst to join our Harrods Restaurants & Kitchens team. As a Process Analyst, you will be responsible for implementing Product Lifecycle Management (PLM) across our Restaurants & Kitchens operations.Key ResponsibilitiesProcess analysis and mapping of end-to-end Restaurants & Kitchens processesProcess...

  • Process Analyst

    2 weeks ago

    South West London, United Kingdom Harrods Ltd Full time

    About the RoleWe are seeking a highly skilled Process Analyst to join our Harrods Restaurants & Kitchens team. As a Process Analyst, you will be responsible for implementing Product Lifecycle Management (PLM) across our Restaurants & Kitchens operations.Key ResponsibilitiesProcess analysis and mapping of end-to-end Restaurants & Kitchens processesProcess...

  • Process Business Analyst

    1 month ago

    London, United Kingdom BCT Resourcing Full time

    Business Analyst - London Market Insurance - Blueprint II - Process change Hybrid Working - 6 month Contract £600 - £700 per dayA leading London Market Insurance business based in the UK are looking to hire a Business Analyst to join the business on an initial 6 month contract with the view to extend past this, project is focusing on Blueprint II looking...

  • Business Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom TechNET IT Recruitment Ltd Full time

    Business Analyst Job DescriptionRole: Business Analyst with Business Process Re-EngineeringType: Outside IR35 ContractContract Duration: 3 monthsLocation: Hybrid working – one per fortnight on client site near LondonDay Rate: circa £400 - £450 per dayWe are seeking an experienced Business Analyst to join our data quality improvement project. In this...

  • Business Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom TechNET IT Recruitment Ltd Full time

    Business Analyst Job DescriptionRole: Business Analyst with Business Process Re-EngineeringType: Outside IR35 ContractContract Duration: 3 monthsLocation: Hybrid working – one per fortnight on client site near LondonDay Rate: circa £400 - £450 per dayWe are seeking an experienced Business Analyst to join our data quality improvement project. In this...

  • Process/Cont Improvement Analyst

    1 month ago

    Greater Edinburgh Area, United Kingdom Meraki Talent Ltd Full time

    Process/Cont Improvement Analyst Excellent SalaryEdinburgh (Hybrid, 2/3 days a week in office)PermanentPosted Thur 19 Sep 24CVs ASAPStart date Sep – Dec 24Meraki Talent’s boutique client is actively looking for a Process/Continuous Improvement Analyst to join their growing team. The business enjoys one of the best cultures out there, where people matter...

  • Process Improvement Analyst

    2 weeks ago

    Manchester Area, United Kingdom DCS Technology Full time

    🌟 Junior Process Improvement Analyst - Manchester City Centre - Hybrid - Up to £40,000 🌟DCS are working in partnership with an industry leader in law. In collaboration we are searching for a Junior Process Improvement Analyst to join their forward-thinking team, where you'll play a key role in driving transformation and improving processes within the...

  • Process Improvement Analyst

    3 days ago

    Manchester Area, United Kingdom DCS Technology Full time

    🌟 Junior Process Improvement Analyst - Manchester City Centre - Hybrid - Up to £40,000 🌟DCS are working in partnership with an industry leader in law. In collaboration we are searching for a Junior Process Improvement Analyst to join their forward-thinking team, where you'll play a key role in driving transformation and improving processes within the...

  • Operations Analyst

    7 days ago

    London Area, United Kingdom SilverRock Bank Full time

    Role OverviewThe Operations Analyst will play a key role in the Operations and Service Delivery team at SilverRock Bank. This position involves building and improving systems and processes, conducting research and analysis to identify solutions to business problems, and introducing these systems to the business and clients.Key ResponsibilitiesGather and...

  • Business Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom Julie Rose Recruitment Full time

    Business Analyst/Process Writer OpportunityWe are seeking a skilled Business Analyst/Process Writer to join our client's team for a 6-month contract. The successful candidate will be responsible for documenting, analyzing, and optimizing business processes within a Financial Services environment.Key Responsibilities:Collaborate with stakeholders to...

  • Business Process Analyst

    4 weeks ago

    London, Greater London, United Kingdom Julie Rose Recruitment Full time

    Business Analyst/Process Writer OpportunityWe are seeking a skilled Business Analyst/Process Writer to join our client's team for a 6-month contract. The successful candidate will be responsible for documenting, analyzing, and optimizing business processes within a Financial Services environment.Key Responsibilities:Collaborate with stakeholders to...

  • Business Process Analyst

    3 weeks ago

    London, Greater London, United Kingdom Expedia Full time

    Job Title: Analyst - Operations QualityExpedia Group's ETSP Division is seeking a skilled Process Analyst to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide.Key Responsibilities:Support the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing, and...

  • Business Process Analyst

    3 weeks ago

    London, Greater London, United Kingdom Expedia Full time

    Job Title: Analyst - Operations QualityExpedia Group's ETSP Division is seeking a skilled Process Analyst to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide.Key Responsibilities:Support the Senior Process Analyst in maintaining end-to-end process excellence in contracting, ordering, billing, and...

  • Data Processing Analyst

    4 weeks ago

    London, Greater London, United Kingdom Charles Moore Associates Ltd Full time

    About the Role:We are seeking a talented Data Processing Analyst to join our team at Charles Moore Associates Ltd. As a key member of our data analysis team, you will be responsible for ensuring high-quality data processing that drives impactful research outcomes.Key Responsibilities:Conduct data tabulations and analysis to support research projectsDevelop...