Endpoint Engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Greater London, United Kingdom Creo Recruitment Full time

We’re looking for an Experienced Endpoint Engineer with strong SCCM and JAMF skills to join a busy global Support team based in London.

This successful candidate will provide an escalation point for 1st line and 2nd line engineers. Tier 3 problems usually involve the resolution of problems that affect multiple users in the Enterprise and/or long-standing problems. Great emphasis will be given to creating documentation in all formats to populate a knowledge management system. The goal of the position is to help IT Client Services achieve the highest level of customer satisfaction through timely and efficient problem resolution.

Essential

- 5 years of experience providing Tier 2/Tier 3 support for IT systems in both hardware and software.

- Build Knowledge using technical write ups for the purpose of helping teams in all territories to resolve issues quickly and efficiently.

- 5-year experience deploying software for test and production uses to ascertain viability and interoperability with deployed image and systems.

- 5-year experience with basic System Center Configuration Manager (SCCM) (MECM) usage.

- 2-year experience as a Subject Matter Expert (SME) on Windows 10, Office 365 and its related products, Adobe products, MAC OS (Operating System) X.

- 2-year experience with the troubleshooting and deployment of mobile devices such as the entire line of Apple products, and Android within an Enterprise environment.

- 2-year experience in Critical Incident Management including communication and resolution management (i.e. work around, or change management)

- 1-year experience with vendor management or 3rd party supplier management.

- 2-year training experience either in small groups or one-on-one. The ability to train personnel with different levels of technical skills and be able to ascertain skill sets and design training curriculums accordingly.

- 2-year experience using JAMF products (JAMF Pro, JAMF Connect, JAMF Cloud etc.) To include deployment of policies, configuration profiles, maintaining static and smart groups. Packaging experience not required.

- 5-year experience in managing Active Directory groups and users

- Knowledge of Group Policies

- 1-year experience in using DEP (Device Enrollment Program) within an Enterprise

- 2-year experience with Intune

- Windows 11 deployment and support experience.

- 2-Years Azure AD (Entra ID)

Desirable

- 1-year experience in Project Management. This includes the ability to break down projects to tasks and the ability to manage deadlines and milestones.

- 1 year of Executive Support of C level executives.

- Some experience with benchmark software.

- Microsoft Certified Solution Expert (preferrably in Desktop Infrastructure.)

- Apple Certified Support Professional.

- JAMF 300 Certification

- SCCM Certification

- ServiceNow ticketing system usage

Please note that this role is INSIDE IR35. Rate is between £400-425 per day.

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