Programme Director

3 weeks ago

London Area, United Kingdom Robert Half Full time

Programme Director

Robert Half, is supporting a Global Consulting Firm, is delighted to support a leading organisation in their search for a Programme Director to drive the end-to-end delivery of services for new water customers. This Programme Director will be instrumental in building the necessary infrastructure and ensuring seamless customer onboarding, smart metering, and service alignment.


Contract Assignment Details:

  • Location: London (Onsite 2-3 days per week, with flexibility for remote working)
  • Duration: Initial 6-9 month
  • Day Rate: £TBC p/day
  • Start Date: November start which will be subject to standard onboarding and background checks


Key Responsibilities:

  • Customer onboarding & set up
  • Network installation
  • Smart metering alignment
  • Managed service integration
  • Provide oversight and management of the entire customer delivery environment, requiring strong ITIL experience and familiarity with service desk operations, technical delivery, supplier partnering, and client onboarding.
  • Drive cultural change, particularly in client engagement approaches.
  • Collaborate with key internal stakeholders to ensure alignment with the broader organisational goals.


Experience Required to be shortlisted:

  • Utilities sector experience essential, with a preference smart metering programme experience.
  • Proven expertise in leading large-scale programme delivery, with experience in customer onboarding, service delivery, and IT infrastructure.
  • Strong understanding of ITIL frameworks, service desk operations, and managed service environments.
  • Experience in supplier and client onboarding.
  • Ability to drive cultural change and promote a collaborative approach to client engagement.
  • Proven track record in delivering similar programmes within utilities, especially around the deployment of smart meters and water customer delivery services.


Additional Details: Successful candidates will be subject to standard financial and criminal background checks.

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