Service Coordinator

3 weeks ago

Redhill, United Kingdom Omega Full time

Job Title: Service Coordinator

Location: Redhill, Surrey

Pay Range: £25,000

Contract Type: Permanent


Omega Resource is partnered with this industry leading provider of satellite communications, systems integration, engineering & IT solutions, supporting various clients across the Maritime, Defence, and Government sectors.


With over 50 years’ of experience, and over 40% of their workforce being specialist engineers from armed forces backgrounds, they offer cutting-edge and fit for purpose solutions across a wide range of products such as IT, Cyber Security, Network Design, Project Management, and managed services.


They are looking for a Service Coordinator to help proactively promote services, and control service requests from customers, ensuring they are always providing top customer service and meet expectations. The Service Coordinator will also provide administrative support to the team.


Key Responsibilities – Service Coordinator


  • To liaise with the Service Engineering Director to ensure that all service and sales related follow up is undertaken promptly
  • To administer quotes, service requests, purchase orders, and invoices for service accurately and quickly, chasing third parties where necessary
  • To arrange service visits by in house engineers and third party engineers, providing spares as appropriate, and liaising with all parties, in order to provide an effective service support in line with our strategy and in accordance with warranty and product maintenance commitments
  • To compile and issue invoices to clients and ensure correct uploading into finance system
  • To have commercial awareness of the market place and customers’ account activity and needs for products and services
  • To support the Service director in proactively supporting existing (and potential) key service clients in order to develop and grow relationships and thus maximum sales revenues
  • To manage the day to day implementation and housekeeping of the company’s ISO 9001 policy and other standards if required
  • To understand the scope and potential of customer needs for the company’s products and services and to assist with service related quotations
  • To receive service reports, review and recommend appropriate follow up and / or pass to Technical manager / Service director where there is a sales opportunity
  • To proactively instigate improvements


Qualifications & Requirements – Service Coordinator


  • Possess a keen Customer Focus and commercial awareness
  • Ability to work on own initiative and unsupervised and to delegate and multi- task
  • Ability to drive through difficult issues to completion and to pre-empt problems arising
  • Strong Customer Relationship skills by phone, email, and face to face essential


If you wish to apply for this role, please click APPLY or reach out to Chris Topp with a copy of your CV on chris.topp@omegaresource.co.uk


For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

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