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Cash Specialist

3 months ago

Manchester Area, United Kingdom Chess Full time

Cash Specialist


We’re looking for an enthusiastic and committed individual to join our Cash Specialist Team.


Reporting into the Head of Cash Collection.


“a great place to work, a great place to be a customer”


The Role:

  • Constantly focus on improving the customer journey and making Chess a great place to be a customer
  • Ensuring the Direct Debit deadlines are hit each month
  • Responsible for administration Direct Debits
  • Achieving agreed service levels in line with our MSA
  • Ability to carry out advanced troubleshooting activities and provide resolution to customer queries
  • Initiation of the TOS / cease process in line with ‘time to pay’ communication
  • Proactively chase customers regarding outstanding debt and manage any queries on the back off these calls.
  • Managing various debtor ledgers
  • Negotiating payment plans and settlement of outstanding debt
  • Updating internal systems including CRM systems, Sage 200 and ledgers, statement reconciliation
  • Provide support with allocation of payments to accounts and invoices
  • Identify trends and root causes for repeated break downs, ensuring corrective actions are agreed and followed through into operational adoption and used
  • Manage risks & issues which could prevent project success and undertake key stakeholder management
  • Identify and justify the introduction of best practice processes and procedures for the future
  • A thorough understanding of core Chess products and services
  • Identify up-sell opportunities across the range of Chess products and services
  • Any other reasonable request


The Candidate:

  • Ability to work under pressure and meet deadlines
  • Ability to work under own initiative as well as part of a team
  • Ability to communicate effectively with team members and members of the Senior Management Team
  • Analytical skills
  • Can do attitude, thrives on problem solving and seeing the solution through to successful resolution
  • Good computer skills
  • Good literacy skills
  • Experience in reporting and presenting
  • Experience within the Telecoms Industry
  • Familiarity with or accreditation of DMAIC methodologies and processes or equivalent – desirable
  • Competent user of MS Office, including Word, Excel, PowerPoint, Visio, Project and Outlook

Why join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 350 skilled people across the UK, supporting over 21,000 UK businesses.


Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.


We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018,No.1 in the Northwest in 2023 and we continue to celebrate more than 15 years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that “if you’re not growing, we’re not growing”.

Salary details: Up to £28,000 dependent on experience

Benefits include:


  • Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
  • Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
  • Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
  • Hybrid working support - Allowance towards a home desk and chair
  • Loyalty point scheme – allowing you to use your points to increase your benefits each year
  • Access to our Future Fit benefits package – including Mental, Physical and Financial support
  • 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
  • Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
  • Additional holidays: Half Day Fridays and a Wellbeing Day
  • £100 per year matched charity donation, plus payroll giving options


Hours: A standard week is 37½ Monday to Friday

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location: Hybrid working position


Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Is Chess the place for you?

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk

Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess’s recruitment and hiring practices.