Claims Adjuster
1 month ago
Here at Nexus Claims Management Services Ltd, we are looking for an experienced Aviation and Marine Claims Adjuster to work closely with the Claims Manager, Head of Claims and wider Claims Team. You will provide a best in class claims service to our underwriting carrier partners, policyholders and brokers.
Predominantly adjusting Aviation Claims, supporting Marine Classes where required.
Responsibilities:
- Proactively handle and process Aviation (hull and liability) claims in a timely and efficient manner from first notification to settlement/closure. This includes correctly assessing policy coverage as well as legal liability/quantum, plus effective diary and system/file management (and accurate data entry/claims notes), claims peer review, attending underwriting meetings and other ad hoc claims tasks
- Assist in the handling of Marine (Yacht, Marine Trade and Cargo) claims, providing support and operating under the guidance of a Senior Claims Adjuster
- Reporting large losses and broking / referring claims to our capacity providers, which fall outside of Nexus claims handling authority
- Daily triaging of emails for Aviation and Marine Claims inboxes
- Assist with the productions and reconciliation of Bordereaux
- Ensure Nexus Claims acts an effective TPA following at all times applicable claims standards and adherence to contractual delegated authorities & service level agreements
- Internal collaboration with underwriters and other claims adjusters, processing technicians and claims finance/operations/MI staff for the purposes of claims related activity, payments and relevant MI, plus carriers and external service providers, to ensure a quality and value for money service is provided/received within required timeframes
- Identify and escalate claims related issues where necessary
- Ensure that Nexus Brand and code of conduct is adhered to at all times both within the workplace or at other external events
Experience:
- 5 + years’ experience working in the aviation insurance market on Lead / CAP accounts
- Strong rapport with brokers
- Prior Marine experience also beneficial but not essential
- Existing knowledge of the insurance claims market / process
- IT literate with knowledge of ECF and Microsoft products
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