Senior Solutions Consultant

4 weeks ago

United Kingdom Alvaria, Inc. Full time

GENERAL SCOPE & SUMMARY

Solutions Consultants accelerate the sales cycle and initiate the implementation cycle and are the primary technical resource for the field sales force. Solutions Consultants are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our solutions. The Solutions Consultant (SC) must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle with both the internal teams and the customer/prospect.

PRIMARY ROLE & RESPONSIBILITIES

  • Responsible for development and delivery of solution demonstrations.
  • Responsible for representing the solution to customers/prospects and at field events such as conferences, seminars, Alvaria User Groups etc.
  • Facilitating Discovery sessions with customer/prospects in conjunction with field sales force.
  • Able to respond to functional and technical elements of RFIs/RFPs.
  • Responsible for designing and documenting the architecture/solution proposed.
  • Ability to articulate and defend solutions needed.
  • Responsible for transitioning the project to implementation teams along with field sales force.
  • Able to convey customer requirements to Product Management/ Sales Technical Services teams.
  • Able to travel throughout sales territory.

SPECIALIZED KNOWLEDGE & SKILLS

High level of expertise in Alvaria and competitive products and services in the Contact Center industry.

Ability to collaborate effectively with the Product Management, Development and Professional Services organization for the enhancement and customization of all aspects of our voice and digital channel solutions.

  • understanding of API integrations for contact center and CRM platforms.
  • in AI-enablement of enterprise applications.
  • Experience working with Cloud or SaaS platforms.
  • in Cloud technologies including AWS, GCP and/or Azure architectures and services.
  • operating both in a direct sales and partner-based business models.

Ability to communicate complex information to customers/prospects.

Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.

Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.

Ability to use professional concepts in developing approaches in the solution of critical problems and broad design issues. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel.

Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables.Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results. Skills required to work on problems that have long term impact on success of organization.

JOB REQUIREMENTS

10+ years of Solutions Consulting/Sales Engineering or related experience in the Contact Center industry.

Bachelor's degree in relevant field.

Ability to pass a background check may also be required.

Physical requirements include sitting for long periods of time.

Ability to Travel.

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