Director, Solutions Consulting

1 month ago

United Kingdom Nomadgao Full time

Apr 01, 2024 - Emplifi is hiring a remote Director, Solutions Consulting. Location: USA, UK.

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi is a partner to the major social media networks and digital platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. For more information, visit .

About the Global Solutions & Services

The Global Solution Services team consists of Business Consulting (Evangelists), Solutions Consultants and Professional Services. The team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes. As part of an international global team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of a group of devoted professionals.

This role can be based in London, UK or remotely within the US.

What You'll Do Here

Leadership & Strategy

  • Lead a high-performing team of Solutions Consultants, ensuring they are aligned with company goals, equipped with Emplifi's latest innovations, and are effectively helping customers shape their future state.
    Foster a culture of continuous learning within your team, promoting the development of their technical expertise, and industry knowledge.

Growth & Development

  • Identify and validate new technical use cases for upsell and cross-sell opportunities, helping clients envision new possibilities and implementing innovative workflow solutions.
  • Develop and maintain a library of strategic resources, including reports, consulting methodologies, and marketing materials, tailored to the targeted industries in the region.
  • Guide your team in creating a suite library of replicable assets and empowering user documentation to ensure full adoption and constant usage growth of Emplifi solutions.

Client & Internal Team Engagement

  • Partner with Regional Leaders to develop the best approach reflecting regional specifics and needs to maximise the impact of Solution Consultants in assigned territories.
  • Develop deep, strategic relationships with key accounts and become their trusted advisor at an escalation point.
  • Spearhead collaboration with the Product Team to keep the team updated with sufficient technical information, manage Beta Programs, ensuring that feedback from key stakeholders is incorporated into product development.

Operational Excellence

  • Oversee the delivery of presales support, including compelling demonstrations, requirement gathering, solution proposals, trials or POCs, and RFP orchestration.
  • Ensure that the Solutions Consultants team works cohesively with AEs & CSMs to promote sustainable adoption of Emplifi solutions that are aligned with client objectives and demonstrate clear business value.
  • Drive innovation within the team by continuously updating knowledge of market trends, competitive insights, and emerging technologies to influence product development and market strategy.

What You'll Bring to Us

  • A seasoned leader ideally with the experience in technology consultancy, preferably within the CX or similar industry.
  • Ideally proven track record of managing and developing high-performing consulting teams.
  • Exceptional technical acumen, with the ability to distil complex concepts and to architect comprehensive solutions.
  • Strong project management skills, capable of leading transformative change initiatives and handling multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, adept at engaging with both technical and non-technical stakeholders at various levels of an organisation.
  • Demonstrable experience in sales enablement, with a deep understanding of pre sales activities and solution selling.
  • Knowledge of modern engagement platforms and solutions, with a preference for candidates who have experience with Emplifi products or similar technologies.
  • Proven ability to drive customer success and business growth through technological innovation and customer engagement.
  • Proficient English language skills

What We Offer

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
  • Unlimited PTO
  • There’s more as well Speak with us to find out all details
#J-18808-Ljbffr

  • Senior Consultant/Director

    5 days ago

    United Kingdom Trascent Management Consulting Full time

    Trascent, a leading global management consulting firm, focuses on delivering quantifiable, lasting performance improvements in all facets of corporate real estate, including facilities management, real estate, corporate and project services, to global Fortune 500 corporations. POSITION SUMMARY We are seeking a Senior Consultant/Director to support our...

  • Senior Consultant/Director

    1 month ago

    United Kingdom Trascent Management Consulting Full time

    Trascent, a leading global management consulting firm, focuses on delivering quantifiable, lasting performance improvements in all facets of corporate real estate, including facilities management, real estate, corporate and project services, to global Fortune 500 corporations. POSITION SUMMARY We are seeking a Senior Consultant/Director to support our...

  • Media Solutions Consultant

    3 days ago

    United Kingdom Christy Media Solutions Full time

    An exciting opportunity for a dynamic Media Technology Workflow Solutions Consultant to join our client, a global leading media brand, and drive the growth of cutting-edge media tech solutions in the Broadcast Media & Entertainment sector. In this role, you will build and maintain strong relationships with industry clients, manage the present innovative...

  • Cloud IT Solutions Technical Consultant

    2 weeks ago

    United Kingdom Global Technology Solutions Ltd. Full time

    Cloud IT Solutions Technical Consultant – Service Desk Consultant Permanent – Chippenham Onsite / Hybrid £You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber...

  • Legal Counsel

    3 weeks ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE. Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if...

  • Legal Counsel

    3 weeks ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE. Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if...

  • In House Counsel

    4 weeks ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE. Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...

  • In House Counsel

    1 month ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE. Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if...

  • In House Counsel

    1 month ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...

  • In House Counsel

    1 month ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE.Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if you...

  • In House Counsel

    1 month ago

    United Kingdom The Legal Director Full time

    We are looking for UK-based senior business lawyers who are qualified in England & Wales with significant in-house experience and at least 10 years PQE. Selling legal services in a way that no-one else does, The Legal Director provides businesses with high-calibre, experienced lawyers on a part-time and/or flexible basis. The Legal Director is ideal if...

  • Technical Solutions Consultant

    7 days ago

    United Kingdom In Leicester Full time

    3 Technical solutions consultant jobs in Coalville Technical Solutions Consultant Secure Retail Posted 1 day ago Technical Solutions Consultant Coalville, East Midlands Secure Retail Posted 1 day ago Are you a proactive and technology driven individual who enjoys finding solutions for customers? Do you have knowledge of the payment industry? Secure...

  • Solutions Architect

    1 month ago

    United Kingdom Eames Consulting Full time

    Solutions Architect Hybrid - London £75-90,000 base with bonus Eames consulting are delighted to be working with an established bank that are on the lookout for an experienced and talented Solutions Architect to join their team. the evolving team where you will be designing and developing high performing scalable Java systems The Solutions Architect...

  • SAP S/4HANA Transformation

    1 month ago

    United Kingdom Alexander Ash Consulting Full time

    We are working with a globally renowned management consulting firm that is on the front-line of industry disruption. Their SAP Practice are seeking a Director where you would design and implement innovative solutions for some of the worlds’ largest organisations. Responsibilities: Provide leadership and direction to capture and sell SAP integrated...

  • SAP S/4HANA Transformation

    1 month ago

    United Kingdom Alexander Ash Consulting Full time

    We are working with a globally renowned management consulting firm that is on the front-line of industry disruption. Their SAP Practice are seeking a Director where you would design and implement innovative solutions for some of the worlds’ largest organisations. Responsibilities: Provide leadership and direction to capture and sell SAP integrated...

  • Sales Support/Director to Director

    2 weeks ago

    United Kingdom Wilson Brook Consulting Limited Full time

    Direct message the job poster from Wilson Brook Consulting Senior Consultant at Wilson Brook Executive Search & Consulting Sales Director: building products wholesaler, part of a larger group Excellent salary + bonus + benefits This is an excellent opportunity to join a well-established business and well-regarded brand within the building products...

  • Sales Support/Director to Director

    2 weeks ago

    United Kingdom Identify Solutions Full time

    This range is provided by Identify Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Identify Solutions We are looking for a Sales Director to join a Series B FinTech who are rapidly growing due to their continued success. Their product...

  • Client Director

    2 days ago

    United Kingdom CV Consulting Ltd Full time €70,000 - €75,000

    Client Director b2b Marketing (ABM) Location: Hybrid/London Salary: £70-75k plus excellent bonuses and benefits. CV Consulting have been assigned to recruit an experienced Client Director for a pivotal role at a leading strategic B2B marketing and creative communications agency. This successful agency is in search of a dynamic Client Director to steer...

  • Client Director

    2 weeks ago

    United Kingdom CV Consulting Ltd Full time

    Client Director b2b Marketing (ABM) Location: Hybrid/London Salary: £70-75k plus excellent bonuses and benefits. CV Consulting have been assigned to recruit an experienced Client Director for a pivotal role at a leading strategic B2B marketing and creative communications agency. This successful agency is in search of a dynamic Client Director to steer...

  • Recruitment Consultant/Director

    3 weeks ago

    United Kingdom in Tenerife Full time

    Stockton-on-Tees, North East, United Kingdom Cornerstone Recruiting Solutions Posted today Full Job Description Full Job Description Job Description Job Description:Recruitment Consultant/Director Company Overview: Cornerstone Recruitment Solutions is a rapidly growingrecruitment agency specializing in providing high-quality staffingsolutions...