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Junior Services Desk Analyst

2 months ago

London Area, United Kingdom ITS Recruitment | ITS Works Full time

Junior IT Service Desk Analyst – London –


IT Service Desk Analyst required to provide first-line support for the London office of a fast growing 1,200 user international law firm using Knowledge Base to provide first time fixes and desk side support.


This is an exciting opportunity for an enthusiastic, customer focused individual to join the first of four tiers of a high-performing, diverse Service Desk team within a leading law firm.

This role would suit an individual with some experience of working on a busy Service Desk and in a professional service business.

Working as a Service Desk Analyst, your key responsibilities will include:


• Provide operational Service Desk Support and appropriate first point of contact resolution for all incidents and requests relating to approved applications and services.

• Ensure prioritisation and escalation processes are followed, liaising where necessary with the rest of the IT team and/or third parties to ensure that all tickets are resolved efficiently and effectively.

• Adhere to all IT Service Desk and service delivery processes for ticket management, call logging and reporting.

• Contribute to the development of the IT Service Desk team so that they are valued by the firm and able to meet the firm’s expectations.


And you:


The successful IT Service Desk Analyst will be passionate about delivering a high-quality IT support service, as well as being ambitious to learn and develop your skills.

Your technical knowledge should include:

• Windows 10 / 11

• Active Directory – User Admin

• Windows Server account admin

• Citrix / Remote Access Solutions/VPN

ITIL Foundation preferable

This role is a great opportunity for an enthusiastic customer-focused individual looking to build their IT career and join a leading international law firm.


Junior IT Service Desk Analyst