Service Desk Analyst

4 weeks ago

London Area, United Kingdom JNC Recruitment Limited Full time

IT Service Desk Analyst _ Legal Sector – London/Hybrid - £30,000 p/a


Working with a forward-thinking international Law Firm has many benefits and challenges for a talented Service Desk Analyst to enjoy. A professional, well-structured environment with a plethora of tech to use and a whole range of people to work with, all while knowing your contribution is having a significant impact.


You’ll need to have some previous experience in a structured, professional services IT Support team, preferably one that already supports a 24/7 multi-site environment, and the role is available on a hybrid basis (50%) so being able to get to the office for onsite work one week in two is as important as having a suitable space at home.


The range of tools and applications they use include:

  • Office 365, Teams, Zoom, Windows 10
  • Exchange, Active Directory and Group Policy
  • Audio/Video conference tools
  • ServiceNow
  • ITIL Methodology
  • Bespoke apps such as iManage, Bighand, Intap etc.
  • Much more on top


The Service Desk Team supports the offices on a rota system covering 8am to 6pm, with an on-call system covering 4pm to Midnight 1 week in 7 – this comes with an additional £350 for being on-call and also an extra £30 for every call out at the weekend. On-Call is remote.


This is a great opportunity complete with a good benefits package for a Service Desk Analyst that likes to get stuck in, meet people and see the impact their work has on the business.


In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business

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