Service Desk Analyst
3 days ago
Service Desk Analyst - German Speaking - 12 months
New opening for a Service Desk Analyst with our award winning Pharmaceutical client in Cheshire. They are expanding their team and have an opportunity for someone to provide 1st line support to the rest of the business.
Initially this will be a 12 month contract and will include 25 days holiday plus bank holidays. The hourly rate available is £19/hour. Hybrid working will be available, with the offices located in Chester (hybrid working).
As a member of the Service Desk, you will be responsible for handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to employees all across the globe
Role Requirements:
• Accept incoming calls, chats, tickets, redirect calls/tickets, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
• Create tickets and document all activities in the ticket system (ServiceNow)
• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams..
• Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA’s..
• Assist with Quality record reviews as needed.
• Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed.
Skills required
• Native German, or almost native, required (another language such as Spanish, Italian or French is advantageous). Good command of English
• Excellent Customer service skills.
• Demonstrate ability to troubleshoot and research IT and application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player: (Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different ideas and alternatives).
• Drive quality, process improvement and innovation to optimize service delivery.
Expectations include an ability to build rapport and develop good working relationships within the team, End Users, and other regional Service Desk teams.
Ideally you will be familiar working within an ITIL framework and be proficient using the Microsoft Office suite. Experience with ServiceNow will also be highly beneficial, although not essential.
If you are fluent in German and have prior experience providing 1st line support or working on a Service Desk. Please send a copy of your CV via the link below without delay
-
Service Desk Analyst
9 hours ago
Chester, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...
-
Service Desk Analyst
23 hours ago
Chester, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...
-
Service Desk Analyst
18 hours ago
Chester, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...
-
Service Desk Analyst
3 hours ago
Chester, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...
-
German Service Desk Analyst
2 days ago
Chester, United Kingdom Gibbs Hybrid Full timeJob Description German Service Desk Analyst - ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in...
-
German Service Desk Analyst – Chester
4 hours ago
Chester, United Kingdom Atrium UK Full timeGerman Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...
-
German Service Desk Analyst – Chester
3 hours ago
Chester, United Kingdom Atrium UK Full timeGerman Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...
-
Service Desk Analyst
17 hours ago
Chester, UK, Cheshire, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...
-
Service Desk Analyst
2 weeks ago
Chester, United Kingdom The Adecco Group Full timeJob title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...
-
Service Desk Analyst
2 weeks ago
Chester, United Kingdom The Adecco Group Full timeJob title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...
-
Service Desk Analyst
2 weeks ago
Chester, United Kingdom The Adecco Group Full timeJob title: Service Desk Analyst Location: ChesterDuration: 12 monthsMy high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position.Description:Providing first line support for the internal...
-
Service Desk Analyst
2 weeks ago
Chester, United Kingdom The Adecco Group Full timeJob title : Service Desk Analyst Location: Chester Duration: 12 months My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position. Description: Providing first line...
-
German Service Desk Analyst – Chester
17 hours ago
Chester, UK, Cheshire, United Kingdom Atrium UK Full timeGerman Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...
-
Apprentice Service Desk Analyst
3 weeks ago
Chester, United Kingdom Bespak Full timeBespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE. This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus. Other benefits you will receive are 25 days leave plus bank holidays , a generous 10% pension...
-
Service Desk Analyst
20 hours ago
Chester, United Kingdom Adecco Uk Limited Full timeJob Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As a...
-
Service Desk Analyst
4 days ago
Chester, United Kingdom CV-Library Full timeJob Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...
-
Service Desk Analyst
28 minutes ago
Chester, United Kingdom Adecco Full timeJob Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...
-
Service Desk Analyst
3 days ago
Chester, United Kingdom Adecco UK Limited Full timeJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: £19 p/hourContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As a...
-
Service Desk Analyst
5 days ago
Chester, Cheshire, United Kingdom The Adecco Group Full timeJob title : Service Desk Analyst Location: Chester Duration: 12 months My high-profile banking client are recruiting for a Service Desk Analyst. The role is a Hybrid role which will require the candidate to work on site 4 days a week and 1 day from home. The role will be a 12-month contract position. Description: Providing first line support for the...
-
Service Desk Analyst
2 days ago
Chester, United Kingdom Atrium Uk Full timeService Desk Analyst - German Speaking - 12 months New opening for a Service Desk Analyst with our award winning Pharmaceutical client in Cheshire.They are expanding their team and have an opportunity for someone to provide 1st line support to the rest of the business.Initially this will be a 12 month contract and will include 25 days holiday plus bank...
