Service Desk Analyst

1 month ago

Chester, United Kingdom Adecco Full time

Job Title: Service Desk Analyst - German Speaking

Location: Chester

Remuneration: Competitive salary

Contract Details: Rolling 12 months

Working Pattern: Full Time

Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.

As a member of the Specialty Service Desk, you will be the initial point of contact for clients, handling inquiries via telephone, email, chat, or portal. You'll have the opportunity to support BMS employees divisions across the globe, building strong relationships and delivering top-notch technical and application support.

Responsibilities:

  • Accept incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
  • Provide IT support to BMS employees and partners globally, with a focus on the EMEA region.
  • Troubleshoot and resolve complex application and business process issues, identifying trends and bridging knowledge gaps.
  • Utilise the Knowledgebase to address inquiries and create draught articles to enhance knowledge sharing.
  • Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects.

Skills required:

  • Native or near-native fluency in German, with a good command of English.
  • Excellent customer service skills, with the ability to effectively communicate technical information.
  • Strong troubleshooting and research skills.
  • Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
  • A positive and flexible team player with a willingness to learn and contribute to the team's success.
  • Familiarity with ITIL Framework and ITSM is a plus.

Qualifications/Experiences:

  • Minimum High School Diploma; preferred Bachelor’s Degree.
  • Prior experience in technical support or a Service Desk environment.
  • Proficiency with Microsoft Office Suite and knowledge of telephony systems.
  • Experience supporting application and Microsoft Windows is preferred.
  • Previous experience in Life Sciences is advantageous.

Join our client's diverse and collaborative team, where you will have the opportunity to enhance your technical skills and make a meaningful impact in a global organisation.

Interested candidates living within a 1-hour radius of Chester are encouraged to apply. Flexibility with working hours and occasional bank holiday shifts is a requirement. Reliable home broadband connection is required for remote work.

Apply today and take the next step in your career with our client's innovative and fast-paced environment

  • Service Desk Analyst

    3 days ago

    Chester, United Kingdom Spring Technology Full time

    Location - 5 days onsite in Chester Business Park. Duration - 12 Months Rate - £250pd (inside ir35) My financial services client is seeking to hire a Service Desk Analyst to join our Global Service Desk in Chester. You will be responsible and accountable for carrying out day to day tasks of the IT Service Desk function - taking calls and chats, working...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Description Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job DescriptionJob Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...

  • Service Desk Analyst X5

    3 days ago

    Chester, United Kingdom Pontoon Full time

    IT Customer Service - 1st line service Desk Analyst Chester 6-12 months contract I am currently recruiting for a Service Desk Analyst for a high-profile Financial Services based in Chester. This role is currently working from home with longer term plan to be hybrid, however the first 2 weeks you will be required in the office for training. Working hours are...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium Uk Full time

    German Service Desk Analyst – Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base.The Service Desk supports employees via web channels, telephone and chat and also self service options.This role is inside IR35 and will pay £19 per hour.Fluency in English required as...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German SpeakingLocation: ChesterRemuneration: Competitive salaryContract Details: Rolling 12 monthsWorking Pattern: Full TimeAre you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As...

  • Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Description Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium UK Full time

    German Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...

  • German Service Desk Analyst – Chester

    1 month ago

    Chester, United Kingdom Atrium UK Full time

    German Service Desk Analyst – ChesterPrestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in English required...

  • German Service Desk Analyst

    1 month ago

    Chester, United Kingdom Atrium UK Full time

    Job Description German Service Desk Analyst – Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay £19 per hour. Fluency in...

  • German Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Atrium Uk Full time

    Job Description German Service Desk Analyst – Chester Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base.The Service Desk supports employees via web channels, telephone and chat and also self service options.This role is inside IR35 and will pay £19 per hour.Fluency in...

  • Apprentice Service Desk Analyst

    4 weeks ago

    Chester, United Kingdom Bespak Full time

    Bespak are looking for an Apprentice Service Desk Analyst for the Holmes Chapel site, CW4 8BE.This permanent position has a salary of between £16,500 and £24,000 dependent on the level of the apprenticeship offered, plus a discretionary annual bonus.

  • Service Desk Analyst

    2 weeks ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service?Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester.As a...

  • Service Desk Analyst

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • Service Desk Analyst

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: Competitive salary Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic...

  • Service Desk Analyst

    1 month ago

    Chester, United Kingdom Adecco Full time

    Job Title: Service Desk Analyst - German Speaking Location: Chester Remuneration: £19 p/hour Contract Details: Rolling 12 months Working Pattern: Full Time Are you a fluent German speaker with a passion for providing exceptional customer service? Our client, a global organisation, is seeking a Service Desk Analyst to join their dynamic team in Chester. As a...