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Second Line Support Engineer

4 months ago

Cambridge, United Kingdom YourPrime Full time

Second Line IT Engineer

Location: Cambridge - Hybrid

Salary: £29,000 per annum



Second line IT engineer - Role Overview:

They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive, engaging work environment.


About the Company:


The client is a UK and wide group of ICT (Information & Communications Technology) experts enabling organizations to work smarter through technology. With over 150 experienced staff members across multiple locations, they specialize in delivering best guidance, best technology, & best support. Their end-to-end independent technology consultancy helps organizations understand and derive real value from their technology systems and investments.


Second line IT engineer - Principal Duties:


• Provide technical support and maintenance for user-based IT hardware and software.

• Conduct full diagnostics with end users to enable ticket resolution.

• Regular maintenance and patching of infrastructure, endpoints, and servers.

• Escalate calls when necessary and ensure appropriate teams are aware.

• Conduct onsite customer visits as required.

• Demonstrate a customer-first approach to support.

• Communicate confidently and professionally with customers at all levels.

• Prioritize tasks effectively and manage workload efficiently.

• Research and learn new technologies/solutions under pressure.

• Share knowledge and contribute as a strong team player.



Second line IT engineer - Requirements:


• GCSE or equivalent preferred.

• 1 year of experience in IT support and customer service preferred.

• Exposure to technologies including:

○ Windows Server (2012 Onwards)

○ Microsoft Azure (Maintenance, configuration, and monitoring)

○ Microsoft Exchange (Beneficial)

○ Microsoft Office 365 (Maintenance & Configuration)

○ Windows OS 7, 8 & 10

○ Active Directory & Azure AD

○ Apple Mac (Advantageous)

○ DNS, DHCP, Group Policy

○ Backup – Veeam Configure, Maintain, troubleshoot

Networking, switches, subnets, LAN, WAN, DNS