ITIL Service Coordinator

2 weeks ago

London Area, United Kingdom Dynamic Search Solutions Full time

Title: Service Coordinator

Location: Hybrid UK, commutable to London or South Manchester 2-3 times per week

Salary £25k-£30k + Benefits

Must be based within the UK and eligible to live and work in the UK


Company Overview: Join a leading IT firm dedicated to delivering cutting-edge solutions to public sector organizations. We specialize in aligning IT Service Management (ITSM) practices with industry standards, ensuring optimal operational efficiency and continuous service improvement.


Job Description: We are seeking an IT Service Management Coordinator to manage ITIL-aligned processes and policies within our dynamic environment. In this administrative role, you will be instrumental in supporting the delivery of services within the IT Industry.


This is an ideal role for someone looking to carve out a career within IT Service Management.


Key Responsibilities:

  • Support Service Managers with the delivery of IT Service Management processes aligned with ITIL framework
  • Support the senior Service Managers with administrative changes relating to services delivered
  • Implement and optimize ITSM tools like ServiceNow to elevate problem management processes.
  • Support service onboarding/offboarding procedures, integrating with IT Product Catalogue.
  • Produce comprehensive reports leveraging data analysis to identify trends and areas for improvement.


Person Specification: To excel in this role, you should have:

  • Have excellent customer facing skills and an understanding of ITIL Framework.
  • Fantastic organisation skills, you will be amazing at managing diaries and workload
  • Excellent communication skills
  • Ability to organize and manage tight time tables
  • Some experience in service management and industry-standard service management tools.
  • Strong stakeholder management skills and the ability to manage expectations effectively.


Additional Benefits:

  • Competitive salary and exceptional employer pension contributions.
  • Generous leave entitlement, including annual leave and privilege leave.
  • Access to exclusive discounts, flexible working arrangements, and professional development opportunities.
  • Comprehensive health and wellbeing initiatives and various employee benefits.

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