Service Design Manager

3 weeks ago

London, United Kingdom Amber Labs Full time

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities:
# Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations.
# Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process.
# Develop and maintain transition plans, timelines, and documentation, identifying key milestones and dependencies.
# Conduct risk assessments and develop mitigation strategies to address potential issues during the transition phase.
# Coordinate with internal and external stakeholders to communicate transition plans, status updates, and any changes in scope or timeline.
# Provide leadership and guidance to project teams, facilitating problem-solving and decision-making to overcome obstacles and achieve project goals.
# Conduct post-implementation reviews to assess the effectiveness of transition activities and identify areas for improvement.
# Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management.

Qualifications:
# Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred.
# Proven experience in service design, transition management, or related roles within the IT industry.
# Strong understanding of IT service management principles, frameworks (e.g., ITIL), and best practices.
# Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines.
# Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
# Strong analytical and problem-solving skills, with a keen attention to detail.
# Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
# Certifications such as ITIL, PMP, or Agile/Scrum are a plus.

Benefits:
Competitive salary
Comprehensive benefits package
Opportunities for professional development and growth
Dynamic and collaborative work environment

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