Customer Specialist

3 weeks ago

London Area, United Kingdom Add Property Full time

We are looking to recruit a Customer Specialist. Join a market leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression, and a great family feel working environment


What You Can Expect

  • Location – North London
  • Salary – Up to £29,000
  • Work Type – Permanent


The Customer Specialist is responsible for managing the day-to-day customer service routines associated with the developments under management. This includes ensuring the highest quality of service, aligned with management contracts, leases, service level agreements, or other relevant standards.


Main Responsibilities as a Customer Specialist

Customer Service

  • Support ongoing customer service processes to ensure tickets, queries, contracts, and risk management tasks are handled efficiently and promptly.
  • Provide front-line support, including Answering phone calls, Responding to emails, Managing postal correspondence.


Contract Management

  • Assist in the management of development-related contracts, ensuring appropriate tendering, implementation, and follow-up of any actions using internal systems.


Risk Management

  • Support the risk management processes for developments by: Ensuring timely updates to internal systems, Closing out actions with full resolution.


Support Tickets and Customer Queries

  • Manage, allocate, and respond to incoming customer and contractor correspondence across multiple communication channels.
  • Responsibilities include but are not limited to:
  • Resolving financial queries from customers or contractors.
  • Reviewing and completing legal documentation.
  • Liaising with key stakeholders such as clients, outgoing agents, and internal teams.
  • Ensuring customers are responded to promptly, with professionalism, empathy, and attention to detail,
  • Enhancing the customer experience through effective query management and correspondence handling.
  • Updating databases and tracking systems accurately and efficiently.


For further information on this Customer Specialist role apply below


We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.

  • Customer Relationship Specialist

    3 weeks ago

    London Area, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain...

  • Customer Relationship Specialist

    1 month ago

    London Area, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Customer Relationship Specialist

    4 weeks ago

    London Area, United Kingdom Swipe Say Easy Full time

    Enhance Connections: Customer Relationship Specialist Wanted!Are you skilled at building strong relationships and ensuring customer satisfaction?We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.ResponsibilitiesDevelop and maintain strong...

  • Head of Customer Success

    3 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy...

  • Head of Customer Success

    4 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Head of Customer Success

    4 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Customer Experience Specialist

    3 weeks ago

    London Area, United Kingdom Liberty Towers Full time

    Customer Experience SpecialistLondonHybrid - 3 days in officeWe are seeking a dedicated Customer Experience Specialist to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success Management...

  • Customer Success Manager

    4 weeks ago

    London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Innovative scale-up looking to change the world of coaching and mentoring in the corporate world.Well-funded. Over $12mil to date, solid runway and a global client base!The Opportunity:Work closely with the Head of Customer Success as the first CSM hire!As a scaling business and a developing function, the role needs someone ready to come in with...

  • Customer Service Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom The Graduate Recruitment Specialist Ltd. Web Full time

    We are seeking a skilled Customer Service Support Specialist to join our team at The Graduate Recruitment Specialist Ltd. Web. This is an excellent opportunity for a graduate to develop their customer service skills and gain experience in a fast-paced environment.As a Customer Service Support Specialist, you will be responsible for providing exceptional...

  • Customer Insights Specialist

    1 month ago

    London Area, United Kingdom Aquent Full time

    Job Title: Customer Insights SpecialistClient Location: London - HybridStarting: 2nd January 2025Salary/Pay Rate: £25.60p/h PAYEDuration: Until 31st December 2025Job Description:Are you an insights expert passionate about uncovering valuable customer data? Join our client's dynamic EMEA Digital Media Marketing team as a Customer Insights...

  • Customer Operations Specialist

    4 weeks ago

    London Area, United Kingdom Pfida Full time

    About Pfida:Pfida is a pioneering Islamic fintech firm that provides financial products and services. We are committed to creating ethical, interest-free financial solutions that meet the needs of our diverse customer base. We prioritise innovation, transparency, and customer-centricity in every aspect of our work.Job Overview:We are looking for a highly...

  • Customer Support Specialist

    3 months ago

    London Area, United Kingdom Swap Full time

    Company Say hello to the ecommerce OS.Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment...

  • Customer Workflow Expert

    3 weeks ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    **Job Overview:**Konversational is a boutique consultancy delivering a new level of customer experience expertise that helps brands accelerate their digital transformation through the ServiceNow platform. We are looking for a Customer Workflow Expert to join our team as a Principal Technical Consultant, responsible for leading the technical implementations...

  • Senior Customer Operations Specialist

    4 weeks ago

    London Area, United Kingdom Pfida Full time

    About Pfida:Pfida is a leading Islamic fintech firm dedicated to providing financial solutions. Our mission is to revolutionise the financial landscape by offering ethical, interest-free products that align with Islamic principles while meeting the needs of our diverse clientele.Job Overview:As a Senior Customer Operations Specialist, you will play a pivotal...

  • Customer Support Specialist

    2 months ago

    London Area, United Kingdom Propel Full time

    Customer Support Specialist Opportunity 🚀🚀🚀We are currently representing an outstanding Sustainability Business who are looking to grow their team. The company provide Enterprise Businesses with a Sustainability Reporting platform. The role - Supporting the Account Manager in recurring meetings by preparing and presenting data trends and product...

  • Customer Support Specialist

    2 months ago

    London Area, United Kingdom Propel Full time

    Customer Support Specialist Opportunity 🚀🚀🚀We are currently representing an outstanding Sustainability Business who are looking to grow their team. The company provide Enterprise Businesses with a Sustainability Reporting platform. The role - Supporting the Account Manager in recurring meetings by preparing and presenting data trends and product...

  • Presales Cybersecurity Specialist

    2 weeks ago

    London Area, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    We are seeking an experienced Presales Cybersecurity Specialist to join our client's team. The successful candidate will have a strong background in cybersecurity and excellent communication skills.About the Role:This is a challenging and rewarding role that requires the ability to design and deliver innovative cybersecurity solutions. The Presales...

  • Customer Experience Director

    5 days ago

    London Area, United Kingdom Konecta Full time

    Lead Customer Experience PositionKonecta is seeking a highly experienced Lead Customer Experience professional to join our team. As a Lead Customer Experience specialist, you will be responsible for driving business growth through excellent customer service delivery.Key responsibilities include:Developing and implementing customer service strategies to drive...

  • Specialist Blinds

    7 months ago

    London, United Kingdom Specialist Blinds Full time

    **SPECIALIST BLINDS** **Join Our Successful Team as a Sales Consultant** Passionate about sales, creating exceptional customer experiences and interior design? Join us on our journey to provide innovative shading solutions across the UK **About Us**: Specialist Blinds is the leader in modern blind technology, dedicated to providing customers across the UK...

  • Customer Specialist

    3 weeks ago

    London,, UK, United Kingdom Add Property Full time

    We are looking to recruit a Customer Specialist. Join a market leading Property Management company, renowned for excellence and forward-thinking ways of integrating tech to create a seamless experience for clients and customers. This exciting opportunity offers an unmatched route of career progression, and a great family feel working environment!What You Can...