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Third Line Support

2 months ago

Portishead, United Kingdom TRIA Full time

3rd Line Support

Portishead – Hybrid

Up to £45,000 + Benefits


I am representing an accredited Microsoft Technology Partner and IT Managed Service Provider who can bring on an excellent 3rd Line Support Engineer to join the growing team. You can expect to be supporting the wide client base with various IT issues.


Responsibilities for the 3rd Line Support Engineer:

  • Engage with customers through various channels to provide effective service to customer end users
  • Prioritisation and management of allocated tickets, ensuring these are resolved within agreed SLAs
  • Provide in depth diagnosis and resolutions of incidents
  • Be a point of escalation for technical queries from the 1st and 2nd line teams


Skills & Experience

  • Previous experience of proving IT support at 3rd line level
  • Experience of administering and supporting the latest Microsoft Technologies
  • Ability to build, configure and support Windows desktop systems


This role offers an exciting and challenging opportunity to positively contribute to the success of a growing company. The role offers ample opportunity to progress your career further with routes into cyber security. If you have strong self-initiative and the ability to thrive in a fast-paced environment, please apply with your CV.