Admin Officer

Administration Officer (AO) - Portishead

£12.84 per hour

6 month temporary booking

Full time, 37 hours per week

Monday to Friday, 8am to 6pm

**Benefits**
- Free parking and local bus stop nearby
- Competitive salary and benefits
- Opportunity to work for a dynamic and innovative organisation

**Responsibilities**
- Process postal correspondence efficiently, identifying urgent correspondence and escalating issues to management where required.
- Sifting returned Bio-metric Residence Cards and ensuring that appropriate action is taken in line with internal departmental processes and guidance.
- Respond to customers, both internal and external, to ensure appropriate information is shared.
- Produce high quality work which delivers a quality service for customers.
- Work in a professional manner and reflect Home Office values.
- Ensure accurate interpretation and secure provision of data to customers with adherence to General Data Protection Regulations (GDPR).
- Maintain daily recording of own statistical information feeding into the team's overall productivity.
- Assess the results of any checks and determine the required action in line with policy guidelines.
- Work collaboratively and effectively as part of a team demonstrating awareness of Home Office policies concerning Equal Opportunities, Diversity and Health and Safety.
- Share knowledge, best practice and support your team in their work.
- Support other teams as required and as workloads fluctuate.
- Treat all customers fairly, impartially, and with due respect in line with Departmental standards and Civil Service values.

**Qualifications and Experience**
- Previous experience of working in an office environment.
- Demonstrate effective time management, organisation, team working and decision-making skills.
- Ability to work flexibly and adapt to changing priorities.
- Commitment to delivering a high quality service to customers.

If you are a motivated and experienced Administration Officer with a strong track record of delivering high quality work, we would love to hear from you
- At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly_ diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best._
- _
- Brook Street is a Disability Confident Leader, and we have_ also hold Gold Award status from the Defence Employer Recognition Scheme._ _