Graduate Application Support Analyst

5 days ago


Liverpool, United Kingdom Ascent People Ltd Full time

Job Title: Graduate LIMS Application Support Analyst

Department: IT (Business Applications Division - Application Support Team)

Reporting Line: Application Support Manager

JOB PURPOSE

To work as part of a small 3rd line support team, providing support for business applications within the Group, covering a user base of about six hundred across the globe.

JOB RESPONSIBILITIES

  • Working with tools provided, deliver 3rd line user support for bespoke Business Applications working to agreed SLA's.
  • Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests.
  • Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's.
  • Investigate, analyse and document reported defects, this might include using SQL select statements and offer suggestions for resolution.
  • Support with the creation of incident and problem tickets with root cause analysis.
  • Identify opportunities to automate processes within the customer service function, making appropriate suggestions to line manager.
  • Collaborate with technical teams and the customer to resolve technical issues.
  • Escalate any system change requests to the Product Support team for evaluation.
  • Configure and maintain integrations of the laboratory instrumentation with the Group LIMS systems.
  • Escalate any data related issues to TDS where appropriate.
  • Using the Scheduler tool provided, create scheduled tasks to distribute reports as required.
  • Run audit reports for users and interrogate the database where necessary.
  • To undertake other duties of an appropriate nature under direction of Line Manager.

SKILLS, QUALIFICATIONS AND COMPETENCIES

Experience/Background

  • Previous experience in 2nd/3rd line application support role in a LIMS environment (desirable)
  • Experience using/supporting LIMS applications (desirable).
  • Experience using tools such as Nethelpdesk, Asana, Redmine and Google Apps.
  • Experience working in the metals and minerals industry (desirable).

Qualifications/Education

  • Educated to degree level (high grade) or above.
  • ITIL knowledge (Certification desirable).

Person Specification

  • Analytical mindset with the ability to resolve complex problems with excellent user outcomes.
  • Accepts accountability and ownership of technical issues.
  • User focussed, with ability to interact with users and champion user needs.
  • Effective communication of business change and processes.
  • Confidence in communicating complex technical issues to internal or external audiences with varying degrees of technical understanding.

Technical Specification

  • SQL querying skills (desirable)
  • Basic javascript expressions (desirable)
  • Application bug diagnostics (desirable):
  • Log analysis.
  • Debugging.

Language Skills

  • Spanish speaking is a bonus but by no means essential

Ascent People Ltd is acting as an employment agency for this vacancy and applicants from all ages and backgrounds will be considered.



  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystCompany Overview:We are Ascent People Ltd, a leading provider of application support services. Our team is passionate about delivering exceptional user experiences and providing expert technical solutions.Salary: £25,000 - £30,000 per annumJob Description:Key ResponsibilitiesDeliver 3rd line user support...


  • Liverpool, United Kingdom Ascent People Ltd Full time

    Job DescriptionJob Title: Graduate LIMS Application Support AnalystDepartment: IT (Business Applications Division - Application Support Team)Reporting Line: Application Support ManagerJOB PURPOSETo work as part of a small 3rd line support team, providing support for business applications within the Group, covering a user base of about six hundred across the...


  • Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystDepartment: IT (Business Applications Division - Application Support Team)Reporting Line: Application Support ManagerJOB PURPOSETo work as part of a small 3rd line support team, providing support for business applications within the Group, covering a user base of about six hundred across the globe.JOB...


  • Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystDepartment: IT (Business Applications Division - Application Support Team)Reporting Line: Application Support ManagerJOB PURPOSETo work as part of a small 3rd line support team, providing support for business applications within the Group, covering a user base of about six hundred across the globe.JOB...


  • Liverpool, UK, Merseyside, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystDepartment: IT (Business Applications Division - Application Support Team)Reporting Line: Application Support ManagerJOB PURPOSETo work as part of a small 3rd line support team, providing support for business applications within the Group, covering a user base of about six hundred across the globe.JOB...


  • Liverpool, Liverpool, United Kingdom Intellica Intellica Ltd. Full time

    Role DescriptionA fantastic opportunity for an ambitious Graduate Analyst to join a thriving pensions technology business. The successful candidate will have the opportunity to play a prominent role in supporting new business and change initiatives for our clients.


  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job OverviewWe are seeking a highly motivated and analytical individual to join our team as a Graduate Application Support Analyst.Deliver high-quality support services to our users.Investigate and resolve technical issues.Collaborate with stakeholders to implement changes.Identify opportunities to automate processes within the customer service...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    We are looking for a Graduate MI Reporting Analyst to join our team at Agility Resourcing in Liverpool. As a Graduate MI Reporting Analyst, you will be responsible for producing and developing various MI reports and analysis using Microsoft Excel, Access, VBA, and SQL.About the RoleThis is an exciting opportunity for a recent graduate or someone looking to...


  • Liverpool, Liverpool, United Kingdom Intellica Intellica Ltd. Full time

    Opportunity at Intellica LtdWe are seeking a highly motivated Graduate Analyst to join our dynamic team. This is an exciting opportunity to contribute to the growth and success of our company. The successful candidate will be responsible for supporting new business and change initiatives for our clients, including planning work with managers and project...

  • LIMS Support Expert

    4 days ago


    Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystCompany Overview:At Ascent People Ltd, we're dedicated to helping businesses succeed through our innovative application support services. We're looking for a talented individual to join our team as a Graduate LIMS Application Support Analyst.Salary: £25,000 - £30,000 per annumJob Description:About the...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    About UsAgility Resourcing is a leading provider of recruitment services in the North West. We have a proven track record of delivering high-quality candidates to our clients and providing excellent customer service.We are looking for a talented Graduate Reporting Analyst to join our team in Liverpool. As a Graduate Reporting Analyst, you will be responsible...


  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Graduate LIMS Application Support AnalystWe are seeking a highly motivated and analytical individual to join our team as a Graduate Application Support Analyst. As a key member of our support team, you will be responsible for providing third-line user support for bespoke business applications, working closely with technical teams and customers to...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Job Description:p>We are seeking a recent graduate with experience in a finance function to join our team at Agility Resoucing. As a Finance Analyst Graduate, you will work closely with the senior Financial Analyst to support the Finance Manager and Director.Key responsibilities include identifying financial status by comparing actual results with plans and...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    We are seeking a highly motivated and analytical individual to join our team as a Business Intelligence Analyst - Graduate Role. In this dynamic and fast-paced retail environment, you will play a key part in driving business growth through data-driven insights.About the CompanyAgility Resourcing is a leading recruitment agency specializing in temporary and...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    We are Agility Resourcing, a forward-thinking organisation with steady growth opportunities. We are looking for academic graduates interested in Investment, Accounting, Analysis, Finance, or related fields.Junior Commercial Finance AnalystJunior Insolvency AgentTax TraineeGraduate Trainee AccountantFinance GradInvestment AnalystBusiness AnalystCorporate...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Join our collaborative environment at Agility Resoucing where you can work with various forward-thinking organisations that value innovation and growth.As a commercial graduate, you will be involved in roles such as Junior Commercial Finance Analyst, Junior Insolvency Agent, Tax Trainee, Graduate Trainee Accountant, Finance Grad, Investment Analyst, Business...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    About Agility ResoucingAgility Resoucing is a leading retail company that offers exciting career opportunities for recent graduates. Our graduate program is designed to support and develop young talent, providing a solid foundation for a successful career in data analysis.The role of a Data Analyst on our graduate program involves working closely with a team...


  • Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full time

    Are you an experienced Technical Analyst looking for a new challenge? Do you have a passion for working with legal software and applications?Vertex IT Solutions Ltd is seeking a skilled Enterprise Application Support Technician to join our team in London, providing technical support to our clients and ensuring the smooth operation of our legal software...

  • Graduate BPI Analyst

    2 months ago


    Liverpool, United Kingdom Inspired PLC Full time

    Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data...


  • East Liverpool, Ohio, United Kingdom Agility Resoucing Full time

    Job Title: Graduate Business Analyst OpportunityLocation: United Kingdom, MerseysideSalary: £21,000 - £22,000 per annum + Bonus and PensionAbout the Role:We are seeking a recent graduate to join our analytical team as a Graduate Business Analyst. The successful candidate will be responsible for developing analysis and insight to support operations,...