Training And Quality Manager
1 month ago
- Maintain and improve the current quality assessment approach by working with Operations and Training teams to provide a methodology for continuous improvement training and development of consistent and common failure points to improve Customer Experience.
- Develop and maintain relationships with LR and external auditors to maintain ISO standards and extend to offshore operations as required
- Develop and maintain relationships with regulators where we need to develop and maintain compliance with QoS parameters SEAD and OFCOM being examples of where compliance is required and audited regularly.
- To develop effective customer service and product training programs for the new hires, existing staff, cross-training, role-specific training leadership training.
- To liaise with different internal departments to gather product and process-related information on a regular basis and make relevant changes to the existing structure, process and procedures.
- To develop and organize training manuals, multimedia visual aids, and other educational materials.
- To Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- To analyze training needs to develop new training programs or modify and improve existing programs.
- To train instructors and supervisors in techniques and skills for training and dealing with employees.
- To update all the respective stakeholders with all the training plans on a regular basis.
- To co-ordinate with the Product team to get insight into the business for new launches, planning from operational and training standpoints for the Contact Centre business
- To manage training operations for all contact centres of the business.
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Training Coordinator
2 weeks ago
Manchester Area, United Kingdom Morson Training Full timePlease be advised that this is a 6-month fixed-term contract, on a full time basis.Who are Morson Training:We offer a range of high-quality, classroom-based and onsite training courses for individuals and businesses, across rail, health, safety and first aid, construction (CSCS testing) and mental health.With classroom and onsite training delivered across...
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Training Coordinator
2 weeks ago
Manchester Area, United Kingdom Morson Training Full timePlease be advised that this is a 6-month fixed-term contract, on a full time basis.Who are Morson Training:We offer a range of high-quality, classroom-based and onsite training courses for individuals and businesses, across rail, health, safety and first aid, construction (CSCS testing) and mental health.With classroom and onsite training delivered across...
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Training Coordinator
6 days ago
Manchester Area, United Kingdom Morson Training Full timePlease be advised that this is a 6-month fixed-term contract, on a full time basis. Who are Morson Training: We offer a range of high-quality, classroom-based and onsite training courses for individuals and businesses, across rail, health, safety and first aid, construction (CSCS testing) and mental health. With classroom and onsite training delivered...
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Fitness Training Manager
1 week ago
London, Greater London, United Kingdom F45 Training Full timeSenior Coach Role OverviewF45 Training is a global fitness community that specializes in high-intensity group workouts. As a Senior Coach at our F45 High Street Kensington studio, you will be part of the driving force behind our communities, creating exceptional customer experiences within the F45 framework.Key Responsibilities:Deliver world-class sessions...
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Compliance Training Specialist
3 weeks ago
London, Greater London, United Kingdom Quality Personnel Full timeWe are seeking a highly skilled Compliance Training Specialist to join our team at Quality Personnel.The ideal candidate will have experience in designing and delivering customer-centric compliance training for colleagues across the Customer Operations department, providing bespoke interactive experiences for technical, process, and soft skills training.Job...
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Training Quality Manager
1 week ago
London, Greater London, United Kingdom TXM Recruit Full timeJob Description:Maintain and enhance the quality of train presentation services to meet customer expectations.The successful candidate will be responsible for ensuring that all aspects of cleaning, grounds, and waste management are delivered in accordance with IEP contract requirements. This includes conducting daily KPI inspections, maintaining records in...
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Training And Quality Manager
1 month ago
London,, UK, United Kingdom Lyca Mobile Group Full timeMaintain and improve the current quality assessment approach by working with Operations and Training teams to provide a methodology for continuous improvement training and development of consistent and common failure points to improve Customer Experience.Develop and maintain relationships with LR and external auditors to maintain ISO standards and extend to...
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Training And Quality Manager
1 month ago
London, United Kingdom Lyca Mobile Group Full timeMaintain and improve the current quality assessment approach by working with Operations and Training teams to provide a methodology for continuous improvement training and development of consistent and common failure points to improve Customer Experience.Develop and maintain relationships with LR and external auditors to maintain ISO standards and extend to...
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Training And Quality Manager
1 month ago
London, United Kingdom Lyca Mobile Group Full timeMaintain and improve the current quality assessment approach by working with Operations and Training teams to provide a methodology for continuous improvement training and development of consistent and common failure points to improve Customer Experience.Develop and maintain relationships with LR and external auditors to maintain ISO standards and extend to...
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Training And Quality Manager
4 weeks ago
London, United Kingdom Lyca Mobile Group Full timeJob Description Maintain and improve the current quality assessment approach by working with Operations and Training teams to provide a methodology for continuous improvement training and development of consistent and common failure points to improve Customer Experience. Develop and maintain relationships with LR and external auditors to maintain ISO...
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Technical Training Lead
2 hours ago
London, Greater London, United Kingdom F45 Training CP008242 Full timeAbout the PositionF45 Training CP008242 is looking for a highly skilled Technical Training Lead to join our team. In this role, you will be responsible for developing and delivering technical training programs on taxation, auditing, and other related topics.Your expertise will help us create high-quality resources and courses that meet the needs of our...
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Quality Assurance Specialist
3 weeks ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeQuality Assurance SpecialistAt Quality Enterprises USA, we are seeking a highly skilled Quality Assurance Specialist to join our team.This is an excellent opportunity for someone with a passion for implementing and managing controls, data quality & analysis, and continually improving quality processes.As a Quality Assurance Specialist, you will be...
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Quality Assurance Specialist
1 month ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeQuality & Controls ConsultantAt Quality Enterprises USA, we are seeking a Quality & Controls Consultant to join our team. This is an excellent opportunity for someone with a passion for implementing and managing controls, data quality & analysis, and continually improving quality processes.About the Role:The Quality & Controls Consultant will be responsible...
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Apprentice Care Quality Assurance Officers
6 months ago
London, United Kingdom Oasis Care and Training Agency Full timeOasis Care and Training Agency is seeking highly motivated and compassionate individuals to join our SE London team as an Apprentice Care Quality Assurance Officer. **What will the Quality Care Assurance officer be doing?** - Conduct comprehensive risk assessments on the homes of vulnerable individuals to identify potential hazards and assess the safety and...
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Education and Training Manager
3 weeks ago
London, Greater London, United Kingdom Twin Employment & Training Ltd. Full timeJob Description:We are seeking an experienced Education and Training Manager to lead our academic team at Twin Employment & Training Ltd. in London.About the Role:This is a full-time, permanent position responsible for managing the overall student experience and administration of our English language programmes and International Foundation Year (IFY)...
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Training & Quality Assurance Lead - Customer
6 months ago
London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full timeAre you an aspirational and experienced Leader, with highly developed skills in training, quality assurance and compliance in an NHS environment? We are looking to recruit a Training & Quality Assurance Lead with extensive experience gained through working in or around NHS environments. Should you have additional frontline operational experience and...
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Training Coach
6 months ago
London, United Kingdom Umbrella Training Ltd Full time**Are you a Hospitality Manager? an Apprenticeships Trainer or Assessor? Or a passionate Learning and Development Specialist looking for a new challenge?** Umbrella Training is an award-winning training provider, established over 10 years ago. We have cornered the 5-star luxury hotel market in London, with clients such as the Savoy, Dorchester and the...
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Electrical Training Specialist
3 weeks ago
London, Greater London, United Kingdom TTE Training Ltd Full timeTTE Training Ltd is an award-winning provider of apprenticeships and training solutions. We are seeking a highly skilled Electrical Training Specialist to join our team.About the role:This is a challenging yet rewarding role that requires strong instructional skills, attention to detail, and the ability to motivate learners.You will be responsible for...
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Electrical Training Instructor
3 weeks ago
London, Greater London, United Kingdom TTE Training Ltd Full timeAbout the RoleWe are seeking an experienced Electrical Training Instructor to join our team at TTE Training Ltd.Job DescriptionAs an Electrical Training Instructor, you will be responsible for delivering high-quality training sessions to ensure trainees meet the required technical, safety, and behavioural standards. Your role will involve:Preparing and...
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Data Quality and Controls Expert
3 weeks ago
London, Greater London, United Kingdom Quality Enterprises USA Full timeLondon Market Operations Quality Control LeadWe are seeking a highly skilled London Market Operations Quality Control Lead to join our team at Quality Enterprises USA.In this role, you will be responsible for leading the development and implementation of quality controls and processes across our London Market operations.You will work closely with...