Customer Services Advisor

2 months ago

England, United Kingdom Young Living Essential Oils Full time

Young Living is a market leader in the product and sale of Essential Oils.


As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.


Our EMEA customer service team is based in the UK and Johannesburg.


Job description

As part of a job share role, you will be working with European customers, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.


Key Responsibilities:

  • Communicate with all customers (English and Dutch) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
  • Make sure standards are met or exceeded for customer service levels.
  • Show a high level of professionalism with excellent verbal and written skills.
  • Identify problems with customer accounts and/or orders and solve them accordingly.
  • Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
  • Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
  • Other tasks as assigned by the Customer Service Team Leader


Person Specification:

  • An advanced level fluency of Dutch communication skills both written and verbal (any other European languages would be a definite advantage)
  • Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
  • Strong customer focus and professional approach.
  • Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
  • Ability to work effectively as part of a team.
  • Ability to learn new systems and processes.
  • Works well under pressure and to tight deadlines to meet customer needs.
  • Positive "can do" attitude.


Employee Benefits:

  • Competitive salary
  • Discretionary performance related bonus
  • Employer pension scheme contribution 8%
  • Excellent employee company benefits, including staff shop, gym reimbursement, etc.
  • Private health care insurance
  • Private dental insurance
  • 24 days leave (plus public holidays)

  • Advisor services

    2 days ago

    England, United Kingdom Euro London Appointments Full time €25,000

    German speaking Customer Service Advisor Salary : £25,000 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is...

  • Advisor services

    2 days ago

    England, United Kingdom Euro London Appointments Full time €25,000

    German speaking Customer Service Advisor Salary : £25,000 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is...

  • Customer Service Advisor

    2 months ago

    South West England, United Kingdom Omega Resource Group Full time €25,000

    Customer Service Advisor Chippenham £25,000 (Rising after Probation) Hybrid Working Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham. Key Responsibilities – Customer Service Advisor Take incoming calls from customers who wish to organise...

  • Customer Service Advisor

    3 months ago

    England, United Kingdom Arvato Ltd Full time

    **Are you looking for an amazing remote career opportunity with the option of hybrid working in our Swansea office?** **We are looking to grow our home based Customer Service Team with positions commencing 5th** June, 19th June and early July.** **40 hours per week - £21,956** **We’re Arvato CRM Solutions UK** We are a trusted partner to both the...

  • Customer Service Advisor- Reading

    2 weeks ago

    South East England, United Kingdom GORDON YATES LTD Full time €9 - €13

    Customer Service Advisor needed in Reading, full time hours, starting on 9th Sept paying £13 per hour. This role is ongoing but could be permanent. Customer Service Advisor needed in Reading, full time hours 08.30- 5.00 (one hour lunch) starting on 2nd April paying £13 per hour. This role is ongoing but the chance to become permanent if wanted. WHAT WILL...

  • Customer Service Advisor- Reading

    2 weeks ago

    South East England, United Kingdom GORDON YATES LTD Full time €9 - €13

    Customer Service Advisor needed in Reading, full time hours, starting on 9th Sept paying £13 per hour. This role is ongoing but could be permanent. Customer Service Advisor needed in Reading, full time hours 08.30- 5.00 (one hour lunch) starting on 2nd April paying £13 per hour. This role is ongoing but the chance to become permanent if wanted. WHAT WILL...

  • German speaking Customer Service Advisor

    5 days ago

    England, United Kingdom Euro London Appointments Full time

    Job title : German speaking Customer Service Advisor Salary : £25,000 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is...

  • German speaking Customer Service Advisor

    5 days ago

    England, United Kingdom Euro London Appointments Full time

    Job title: German speaking Customer Service AdvisorSalary: £25,000 per annumLocation: Remote, with 1 day per month in the officeContract: Permanent, full-timeAre you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily...

  • German speaking Customer Service Advisor

    2 days ago

    England, United Kingdom Euro London Appointments Full time €25,000

    Job title : German speaking Customer Service Advisor Salary : £25,000 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This...

  • German speaking Customer Service Advisor

    6 days ago

    England, United Kingdom Euro London Appointments Full time

    Job title: German speaking Customer Service AdvisorSalary: £25,000 per annumLocation: Remote, with 1 day per month in the officeContract: Permanent, full-timeAre you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily...

  • German speaking Customer Service Advisor

    2 days ago

    England, United Kingdom Euro London Appointments Full time €25,000

    Job title : German speaking Customer Service Advisor Salary : £25,000 per annum Location : Remote, with 1 day per month in the office Contract : Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This...

  • Customer Sales Advisor

    3 months ago

    England, United Kingdom Brook Street Full time

    **Customer Sales Advisor** *** **Minimum Requirements**:1 years targeted sales experience within the last 5 years. **Location**: Remote, Mainland UK only **Competitive salary and bonus**:£22,000 plus average bonus earning potential of £7,800 per annum. Uncapped bonus **Hours**:37.5 hours per week on a rotational shift pattern between the hours of 8am -...

  • German speaking Customer Service Advisor

    5 days ago

    England, United Kingdom Euro London Appointments Full time

    Job title: German speaking Customer Service AdvisorSalary: £25,000 per annumLocation: Remote, with 1 day per month in the officeContract: Permanent, full-timeThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Are you a fluent German speaker with a passion for providing excellent customer service?...

  • Customer Service Advisor in Bournemouth)

    2 weeks ago

    Bournemouth, Dorset, England, United Kingdom Ad Warrior Ltd Full time

    Customer Service Advisor Location : Bournemouth Salary: £25,000 per annum A telecommunications company with a human element at its core, Planet Telecom are pioneers of digital communication. They are changing the game with their approach to providing businesses with cutting-edge phone systems, lightning-fast internet,...

  • German speaking Customer Service Advisor

    3 days ago

    South West England, United Kingdom Euro London Full time

    Job title: German speaking Customer Service Advisor Salary: £25,000 per annumLocation: Remote, with 1 day per month in the office Contract: Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily...

  • Customer Service Advisor

    3 weeks ago

    South West England, United Kingdom Alliance Automotive Group Full time

    Type: Full TimeContract: PermanentHours: 40Location: ExeterPay: CompetitiveWe are looking for new Customer Service Advisors to join our team in Exeter! This is an office based role, so please ensure that you can reliably commute to:  Unit 12 Norman Court, Budlake Road, Marsh Barton, Exeter, EX2 8PYWHO ARE WE LOOKING FOR?We want people who are dynamic and...

  • Customer Service Advisor – ARC

    3 weeks ago

    Manchester, England, United Kingdom Johnson Controls International Full time

    What you will do  Ready to make your application Please do read through the description at least once before clicking on Apply. Based within our Customer Monitoring Centre in Cheetham Hill - Manchester, our Customer Service Advisors are the first point of contact for all of our customers, support with everything from account queries, technical support to...

  • Service Advisor

    2 months ago

    South East England, United Kingdom Sprint Recruitment Limited Full time €28,000

    SERVICE ADVISOR Location of the Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Vehicle Service Advisor: Dunstable Salary of the Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Vehicle Service Advisor: £28,000 basic pa ...

  • Service Advisor

    2 months ago

    South East England, United Kingdom Sprint Recruitment Limited Full time €28,000

    SERVICE ADVISOR Location of the Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Vehicle Service Advisor: Dunstable Salary of the Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Vehicle Service Advisor: £28,000 basic pa ...

  • German speaking Customer Service Advisor

    7 days ago

    South West England, United Kingdom Euro London Full time

    Job title: German speaking Customer Service Advisor Salary: £25,000 per annumLocation: Remote, with 1 day per month in the office Contract: Permanent, full-time Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily...