AI Architect

3 weeks ago


London Area, United Kingdom Thrive IT Systems Full time

We are looking for an AI Architect Thought Leader with extensive experience in designing AI solutions to drive innovation and strategic direction This role combines technical expertise with strategic thinking to shape the future of customer experience through artificial intelligence

Key Responsibilities

Lead the strategic vision for AI implementation in contact center operations

Develop and articulate thought leadership content through white papers presentations and speaking engagements

Guide cross functional teams in implementing cutting-edge AI solutions

Partner with stakeholders to identify opportunities for AI innovation

Evaluate emerging AI technologies and their potential application

Mentor teams on AI best practices and implementation strategies

Required Qualifications

Masters degree or PhD in Computer Science AI or related field

Hands on years of experience in AIML development and implementation

Hands on years of specific experience with contact center AI solutions

Experience with Azure AI and cloud services such as Azure OpenAI Azure ML Azure DevOps etc

Proven track record of successful AI strategy development

Strong understanding of NLP chatbots and voice analytics

Experience with contact center platforms like Genesys



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