AI Architect
3 weeks ago
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Title: AI Architect
Location: London, UK
Full time
Job Description:
Key Responsibilities
· Lead the strategic vision for AI implementation in contact center operations
· Develop and articulate thought leadership content through white papers, presentations, and speaking engagements
· Guide cross-functional teams in implementing cutting-edge AI solutions
· Partner with stakeholders to identify opportunities for AI innovation
· Evaluate emerging AI technologies and their potential application
· Mentor teams on AI best practices and implementation strategies
Required Qualifications
· Master's degree or Ph.D. in Computer Science, AI, or related field
· 12+ years of experience in AI/ML development and implementation
· 5+ years of specific experience with contact center AI solutions
· Experience with Azure AI and cloud services such as Azure OpenAI, Azure ML , Azure DevOps etc.
· Proven track record of successful AI strategy development
· Strong understanding of NLP, chatbots, and voice analytics
· Experience with contact center platforms like Genesys
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