Director of Operations

3 weeks ago


Manchester Area, United Kingdom GRG Executive Search Full time

About Us: GRG Executive are exclusively partnering with a growing SME freight forwarding company dedicated to delivering innovative solutions and exceptional service to multiple clients most poignantly across the Fast Fashion and Retail sectors . With a commitment to excellence and a focus on business growth, we are looking for a dynamic Freight Forwarding Operations Director to join the executive leadership team.


Position Overview: The Freight Forwarding Operations Director will oversee all aspects of freight forwarding operations, ensuring efficient processes, compliance with regulations, and high levels of customer satisfaction. This strategic role requires a strong leader with extensive industry knowledge and the ability to drive growth and operational excellence.


Key Responsibilities:

  • Lead and manage the freight forwarding operations team, fostering a culture of collaboration and continuous improvement.
  • Develop and implement operational strategies to optimize performance, and enhance service delivery.
  • Ensure compliance with international shipping regulations and customs requirements.
  • Establish and maintain relationships with carriers, suppliers, and clients to negotiate rates and services.
  • Monitor key performance indicators (KPIs) and implement corrective actions as necessary.
  • Collaborate with sales teams to support business development initiatives.
  • Manage budgets and forecasts, ensuring financial targets are met.
  • Stay abreast of industry trends and best practices to drive innovation within the organization.


Ideal Candidate:

  • Experience in a senior Operations role within a Freight forwarding business
  • Comfortable working in a energetic and collaborative environment
  • Ability to take a strong leadership role within a growing business

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