Head of Account Management

3 weeks ago

Chorley, United Kingdom TVS Supply Chain Solutions UK & Europe Full time

Role: Head of Automotive and Utilities

Department: Account Management

Reporting to: Business Development and Account Director

Location: Chorley, Lancashire, with 2/3 days a week in the office on site.


Job Description:


The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.

Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.

You’ll be responsible for leading one of our Account Management teams in one or more specific sectors. Offering expert support, guidance and coaching to our team members and growing our Account Management function with the addition of new clients. You’ll be instrumental in driving our business to deliver an exceptional customer experience. You’ll be our go to expert and senior contact in your sectors.

We want our Account Managers to drive the effectiveness of business processes which underpin performance on our contracts, assisting with commercial initiatives and continuous improvement projects across various business functions.

This is a dynamic and rewarding role. You will work with complex, large, blue-chip businesses who lead their own markets. You’ll be an all-rounder; understanding the customer, their needs, and their changing market environment. You’ll deliver the voice of the customer back to our business; never afraid of a challenge, you’ll help shape the future of TVS.


Main Duties and Responsibilities:


  • Act as the senior point of contact for your portfolio of clients, while building and nurturing trusted, long-lasting relationships.
  • Collaborate with our business development team to ensure the clients are taking the full breadth of our services. Develop strategies to grow existing accounts, whilst ensuring quality and cost-effective services. Understand and develop increased share of wallet.
  • Gain a deep understanding of the client’s needs and what they expect from TVS.
  • Use your outstanding communication skills to present to and influence key stakeholders in TVS with clients.
  • Coach, guide and develop your team of Account Managers.
  • Identify and attend industry and networking events to grow network.
  • Build and maintain strong relationships with internal stakeholders within TVS SCS.
  • Develop industry intelligence, insights and knowledge.


Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, overnight travel and international travel will be required from time to time.


Knowledge, Skills, Qualifications and Experience:


Essential

Experience in the delivery of contract performance and financial targets.

Demonstratable strengths in understanding the customer needs.

Strong experience in delivering exceptional customer experiences.

Energetic and enthusiastic to create change.

Determined, empathetic and persuasive.

Strong interpersonal skills.

Analytical, numerate, able to articulate detail at a macro-level.

Strong influencer.

Excellent verbal and written communication skills.

Applicants must have a valid driving license.


Preferred

Leadership and / or prior management of team members, preferably in a commercial setting.

Experience in a complex supply chain environment.

Experience managing SaaS solutions customers.

Support in the delivery of performance and financial targets, including budgetary cost control

Commercial, purchasing, supply chain and/or operational background


In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.


Your package will include:


  • Competitive Salary and definde contribution pension scheme with life assurance
  • 25 Days Holiday (plus 8 statutory Bank Holidays)
  • Holiday buy-back scheme (5 additional days available)
  • Employee referral scheme with financial reward
  • Cycle to work scheme
  • Professional Membership and Study Sponsorship
  • Pass scheme (£100 to undertake training of your choice)
  • Employee Assistance Programme supporting wellness with immediate access to:
  • GP consultation and second opinions
  • Mental health support
  • Financial and Legal support
  • Wellbeing and healthy living support


At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.


Security Clearance Requirement

Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.


If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.


TVS have signed the Armed Forces covenant and are a forces friendly employer.

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