Customer Service Assistant

1 month ago

High Street, United Kingdom East of England Coop Full time
Customer Service Assistant

Come and join our team

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role   here.

Normal working pattern for this role:

Role 1

Working Day Shift start/end time Tuesday 8am - 1pm Wednesday 8am - 1pm Friday 8am - 1pm Sunday 8am - 1pm

Role 2

Working Day Shift start/end time Monday 7am - 12pm Tuesday 10am - 3pm Thursday 7am - 12pm Saturday 7am - 12pm

Role 3

Working Day Shift start/end time Monday 2pm - 7pm Tuesday 2pm - 7pm Wednesday 5pm - 10pm Saturday 9am - 2pm


Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

  • Friendly and approachable
  • A reliable team player
  • Effective communication skills
  • A positive attitude
  • Engaged and self-motivated
  • Willing to learn and adapt
  • Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

  • Competitive rates of pay
  • 20% discount in our food stores, along with other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced* family leave and pay arrangements
  • Opportunities to grow, with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100’s of high street and online retailers
  • Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefits  here .

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.


Salary: £11.50 per hour - Total Vacancy Hours: 20Location: High Street, Kelvedon, CO5 9AE CO5 9AE

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