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Maintenance Surveyor

2 months ago

Royal Tunbridge Wells, United Kingdom Town & Country Housing Group Full time
Town and Country Housing
Maintenance Surveyor
Role Summary
To provide a proactive and customer-focussed surveying service to keep residents safe in their homes. Effectively manage a range of contractors and promote a safety culture internally and externally.
Salary: £46,640 per year
Hours of Work: 35 hours per week
Contract: Permanent
Who are we?
We provide more than 13,000 homes across Kent, Sussex, Surrey and West Sussex. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
Why Choose Us
Contributory pension scheme 4% to 10% matched contributions
Hybrid working
Free onsite car parking
Life assurance of 4x annual salary (Terms and Conditions apply)
30 days annual leave in addition to bank holidays
Two volunteer days per year
Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
Extensive annual Staff Wellbeing programme
Enhanced maternity, paternity, and shared parental leave provision
Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
Annual flu vaccinations
Access to an extensive range of corporate discounts on shopping, travel & days out
Social events, including lunchtime walking, rounders, festive Fridays
Travel loan
What will you be doing?
Role Specific Responsibilities
* Carry out general surveying duties including inspections of occupied and void properties. Undertake defect diagnosis and take appropriate action(s), including from time to time working in difficult and/or unpleasant environments. Draw up specifications of work and instruct contractors.
* Work with residents and contractors to resolve the underlying causes of damp, mould and condensation. Follow up to ensure a lasting solution is in place.
* Provide an effective contract management service, including chairing meetings. Understand and use a range of contract management tools and play your part in ensuring KPIs and other measures are met.
* Deal with legal disrepair and or Fitness for Human Habituation claims from beginning to end and covering all aspects of the claim, including attending Court if required.
* Provide an effective response to complaints from stakeholders and ensure issues are resolved satisfactorily with clear communication throughout.
* Deliver an effective customer-focussed technical service, ensuring residents receive excellent standards of customer care.
* Provide technical direction and support to a range of internal and external stakeholders, including contractors, staff, residents, external agencies.
* Participate in customer engagement and feedback with a view to continuous improvement.
* Promote collaborative working with other departments/staff/outside agencies as appropriate.
* Ensure that all works are within budget and completed within agreed timescales.
* Be available out of hours on a rota basis to deal with enquiries when contracted by the out of hours company.
About You
Education & Qualifications
Evidence of a good educational standard, including GCSE English.
Recognised qualification such as BTEC in Building construction, or relevant experience in building maintenance.
Recognised health and safety qualification.
At least five years working in a housing and technical environment.
Key Skills & Competencies
Strong customer service skills.
Good written and verbal skills.
Ability to analyse and manage information.
Proficient IT skills.
Good planning and organising skills.
Good numerical and analytical skills.
Self starter.
Behaviours
A valid driving licence.
Commitment to valuing diversity and equality of opportunity