Customer Service Coordinator

4 weeks ago

Great Warley Street, United Kingdom Vistry Group Full time
We have a fantastic opportunity for a Customer Service Coordinator join our team within Vistry Eastern Counties, at our Greenwich office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you...
Competitive basic salary and annual bonus
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits...
In return, what we would like from you...
Behave in line with our company values - Integrity, Caring and Quality
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Touch Typing
A calm and cheery personality
Patience and calmness under pressure
A sense of humour
Good planning and organisations skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the businessDesirable...
5 GCSE's or equivalent including Maths & English
Experience working for a residential house builder ideally within the customer facing environment
An understanding of building regulations and legal obligations
A good understanding of written English Grammar
More about the Customer Service Coordinator role...
To address and respond to customer issues in a prompt and organised way.
To deliver an excellent customer service, understanding and empathy to our customers.
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
Keep our database system up to date at all times.
Carry out general administrative duties.
To meet customers, face to face and explain warranty provided.
Assist Managers with Key handovers and preparing plots for completion.
Work directly with the office manager to ensure our KPI's are in line with company guidelines.
Learn and at all times adhere to the company Health and Safety requirements. Finally, let's tell you a bit more about us...
We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
#LI-WS1
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities

  • Customer Service Coordinator

    4 days ago

    Great Warley Street, Essex, United Kingdom Vistry Group PLC Full time

    We have a fantastic opportunity for a Customer Service Coordinator join our team within Vistry Eastern Counties, at our Greenwich office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.We...

  • Customer Service Coordinator

    4 weeks ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Eastern Counties, at our Brentwood office in Essex. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to...

  • Customer Service Coordinator

    3 weeks ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Eastern Counties, at our Brentwood office in Essex. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to...

  • Sales & Project Coordinator

    4 days ago

    Great Warley Street, Essex, United Kingdom Percepta International Full time

    Sales & Project CoordinatorGB-ENG-WarleyDescription:Sales and Project CoordinatorLocation - Dunton, Essex, SS15Hybrid Working - 1 day office/4 days remote (after initial training)Full Time hours per week Monday to FridaySalary - PS26,000 - PS28,500 + annual bonus, fantastic company benefits and free parking.At Percepta, we bring first-class service across...

  • Customer Service Assistant

    5 days ago

    Great Warley Street, Essex, United Kingdom Harvest Energy Full time

    Customer Service AssistantHourly pay rate of £10.90. A passion for providing great customer service in a varied role Experience of sales Preferred The drive and energy to achieve targets A warm and friendly personality A team player who enjoys winning A keen eye for detail and great standards Flexibility and overall understanding of shift work A 'can do'...

  • Customer Service Team Leader

    6 days ago

    Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties: Creating a booking spreadsheet from trackers for jobs due that month Management of a tracker on system of data for property/construction clients Running a small team of...

  • Customer Service Team Leader

    1 month ago

    Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties: Creating a booking spreadsheet from trackers for jobs due that month Management of a tracker on system of data for property/construction clients Running a small team of...

  • Customer Service Team Leader

    5 days ago

    Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Customer Service Team Leader

    1 month ago

    Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Customer Service Team Leader

    3 weeks ago

    Great Warley Street, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Marketing Coordinator

    4 weeks ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing Coordinator

    3 weeks ago

    Great Warley Street, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Marketing Coordinator

    5 days ago

    Great Warley Street, United Kingdom Vistry Group PLC Full time

    We have a fantastic opportunity for a Marketing Coordinator to join our team within Vistry East London, at our Brentwood office. As our Marketing Coordinator, you will be responsible for assisting the Marketing Manager in the delivery of marketing materials and activities that inform and create customer desire for Countryside Partnerships, driving visitors...

  • Customer Service Coordinator

    2 weeks ago

    Great Malvern, United Kingdom Hewett Recruitment Full time

    **Customer Service Co-ordinator** If you are an experienced customer service professional who has excellent IT and communication skills and can work within a fast paced environment, this role offers an opportunity to work for a visionary and highly professional organisation. Coordinating externally with customers and engineers as well as resolving issues...

  • Customer Service Coordinator

    4 days ago

    Great Yarmouth, Norfolk, United Kingdom Hales Group Limited Full time

    Customer Service Coordinator at Great Yarmouth - Immediate StartHales Group is looking for a Customer Service Coordinator with strong administration skills to offer a complete service for customers reporting property issues and scheduling resources for a timely response. This is a fast-paced role, requiring excellent telephone and IT skills, along with good...

  • Customer Service Coordinator

    1 week ago

    Great Yarmouth, United Kingdom Hales Group Limited Full time

    Customer Service Coordinator- Great Yarmouth - Immediate StartHales Group are seeking a Customer Service Coordinator with excellent administration skills to provide a comprehensive 'one stop’ service for customers reporting general property related issues, then scheduling resources to ensure that customers are provided with a timely response.This is a...

  • Service Coordinator

    2 weeks ago

    Street, United Kingdom Total Clean Air Ltd Full time

    **Service Co-OrdinatorRef. Number: SC001** **About Us**:Total Clean Air is a dynamic and forward-thinking clean air, cleanroom construction and testing and validation company, dedicated to providing exceptional field service solutions. As we continue to grow, we are seeking a motivated individual to join our team as a Service Coordinator. This role is...

  • Customer Service Team Leader

    1 month ago

    Great Warley, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Customer Service Team Leader

    3 weeks ago

    Great Warley, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...

  • Customer Service Team Leader

    6 days ago

    Great Warley, United Kingdom Pure Resourcing Solutions Limited Full time

    Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties:Creating a booking spreadsheet from trackers for jobs due that monthManagement of a tracker on system of data for property/construction clientsRunning a small team of 3-4...