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Customer Service Team Leader
3 months ago
Main Duties:
Creating a booking spreadsheet from trackers for jobs due that month
Management of a tracker on system of data for property/construction clients
Running a small team of 3-4 call handlers, admin staff
Delegating daily admin tasks, emails, booking jobs etc
Delivering targets and KPI's to the teamKey Requirements:
Must have Team Leading experience within a office environment
Contact Centre experience
Construction industry experience
Excellent Customer Service experience
Driven and motivation
Must be able to drive due to location
Must have Excel knowledge basis or immediate level