Technical Author

4 weeks ago

Filton, United Kingdom Guidant Global Full time
This vacancy is within Customer Services, reporting to respective Team leaders in the Technical Data Support and Services function, SIDS3. The role holder is responsible to update and author the Illustrated Parts catalogue and operational data and documentation to international specifications. This involves initial publications at aircraft launch and updating the documentation to mirror product improvements.
This is done using both engineering and publications applications including digital delivery formats. Liaison with both internal and external Customers and suppliers of source data to resolve day-to-day problems and more complex issues is normal. In addition, the role will cover provision of information to "reactive support" queries and "in-service" issues, as well as the feedback of customer needs and 'in-service' issues to engineering design.
Responsibilities
Analyse the content of repair and production drawings, technical notes and other source data
Analyse vendor data and in-service reports
Identify any impact on customer needs as result of this information
Provide answers to customer queries
Provide relevant data to meet customer maintenance and operational needs
Ensure that all information is communicated in line with airbus policies, processes and procedures
Work with others to ensure effective service to customers
Refer complex or airworthiness issues and queries to correct areas
Plan own tasks to meet customer needs
Provide feedback on customer needs
Represent department at decision-making meetings trans-nationally
Provide Network/subcontract management to deliver tasks to Time/Cost/Quality
Support key strategic projects & initiativesSkill Set
Essential
Previous experience of authoring, verification & validation in Technical Data Manuals specifically IPC
Good knowledge of aircraft maintenance, repair and production processes and procedures
Practical experience of engineering/aircraft maintenance advantageous
Project management capability and willingness to get involved
Excellent English Language skills, both written and verbal
Good communication and inter-personal skills
Ability to work both autonomously and as part of a team
Computer literateDesirable
Experience of Tech Request tool desirableGuidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy

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